Manager Customer Service

Raymond Goosby

**** ********** **. *******, ** **549 Telephone: 1-254-***-**** Home

Email: *******.*********@*****.***

PROFESSIONAL SUMMARY

Focused, results-driven Logistics manager and Quality Control professional with over 5+ years of experience and a reputation for consistently meeting the most challenging organizational goals and objectives. Possesses an active U.S. Secret Security Clearance.

SKILLS

SAMS-1E Operator, FEDLOG, Problem Solving, Software Testing, Administration, Team Leadership, Project Coordination, Property Management, Computer Savvy, Working knowledge of Microsoft Word, Excel and Outlook, Strong Interpersonal, Oral & Written Communication Skills.

PROFESSIONAL EXPERIENCE

MCLANE ADVANCED TECHNOLOGY Temple, TX 2012- PRESENT

Configuration Manager (SAMS-E)

Coordinate in conjunction with the development, evaluation, planning, testing, product release, and the operation of SAMS-E software.

• Organize and direct the management of activities for building and maintaining software releases for their promotion to the production environment.

• Verify the accuracy of software prior to performing deployments into various environments utilizing a number of CM Tools.

• Monitor and manage the Software Development Lifecycle to ensure timely delivery of a quality product.

• Facilitate CM-related process improvements.

• Provide advice and guidance on methods, procedures and requirements to individuals responsible for the creation of documentation and software.

• Authorize the release of drawings, software configurations and documentation specified by management and other functional groups.

• Review design release documents for completeness of product development, proper approval and system updates to ensure accurate configuration modifications.

RESEARCH ANALYSIS & MAINTENANCE Fort Hood, TX 2010-2012

Logistics Property Manager

Administratively direct and manage all aspects of property management, facility management, New Employee Training (NET), project coordination, budget allocation, location surveys, information technology, and data entry.

• Overseen logistics, safety and quality for multi-million dollar military weapon programs.

• Served as liaison with purchasing and environmental departments.

• Developed property tracking systems to better account for inbound and outbound equipment.

• Received, issued, and maintained military equipment in support of Operational Test Command (OTC).

• Attended government test coordination meetings to ensure logistical requirements for upcoming projects were addressed.

• Coordinated the movement and shipment of all test required items and maintenance support equipment needed for test execution to various military posts.

• Operated and managed major stand-alone PC based software/systems.

• Used in-depth purchasing techniques in order to cut cost for multiple projects.

CUBIC OMEGA TRAINING GROUP Fort Hood, TX 2009-2010

Logistics Specialist

• Moved stock using material handling equipment such as forklifts and hand devices.

• Overseen front office operations and provided excellent customer service.

• Prepared necessary military documents for shipping, receiving, and issuing items.

AUTOMATION PRECISION TECHNOLOGIES Fort Hood, TX 2007-2009

Logistics Specialist

• Coordinated with logistical agencies to ensure safe handling and distribution of cargo.

• Ensured hazardous cargo, ammunition and sensitive items were stored properly in accordance with supply regulations.

• Unloaded supplies and equipment from railhead boxcars, warehouses, tactical vehicles, commercial flights and Air Force aircrafts.

• Visually inspected all equipment for damages and reported all documentation to proper authorities.

EDUCATION

Currently Pursuing: Bachelor of Science, Organizational Management; University of Phoenix-Killeen, TX

Interdisciplinary Studies; Central Texas College 2007-Killeen, TX

High School Diploma 2003-Killeen, TX

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