Customer Service Manager

RON HACHT

**** ***** ***** **********, **, *****, United States

262-***-****

***********@*******.***

Professional Experience

U.S. Tanker - Fire Apparatus, Delavan, WI, United States

Materials Manager, September 1997- June 2012

• Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.

• Develop and implement purchasing and contract management instructions, policies, and procedures.

• Maintain records of goods ordered and received.

• Resolve vendor or contractor grievances, and claims against suppliers.

• Prepare and process requisitions and purchase orders for supplies and equipment.

• Implemented a Scheduling system utilizing Excel spreadsheets

• Participate in the development of specifications for equipment, products or substitute materials.

• Implemented Manufacturing system which included purchasing system, purchase history, and inventory control

• Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.

• Interview and hire staff, and oversee staff training.

• Represent companies in negotiating contracts and formulating policies with suppliers.

• Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.

• Contracted movers to relocate company. Moved on Friday and Saturday and began production on the following Tuesday.

Albert Trostel Packings, Ltd, Lake Geneva, WI, United States

Materials Manager, October 1980- May 1994

• Was responsible for Production/Inventory Control, Purchasing, Customer Service, Traffic, and Shipping/Receiving

• Oversee activities directly related to making products or providing services.

• Direct non-merchandising departments of businesses, such as advertising and purchasing.

• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

• Developed and implemented a MRP system

• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

• Manage the movement of goods into and out of production facilities.

• Manage staff, preparing work schedules and assigning specific duties.

Education

UW Wisconsin - Whitewater, Whitewater, WI, United States

BS, July 1974

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