Health Process Improvement

MAGALIS TIJERINA

*** ***** *****, ****** ** ***40

(C) 817-***-**** (E) **************@*****.***

Professional Background

Bilingual Health Educator with excellent communication skills demonstrated by seven

years of experience in healthcare. Readily develop rapport with patients, family, staff, and

other health care professionals. Relate well with people from a variety of cultures and

socio-economic conditions.

Skill Highlights

• Positive atmosphere promotion • Group learning mechanics

• Clear public speaking skills • Effective listening

• Effective time management • Computer proficient

• Interpersonal skills • Critical thinking

• Positive reinforcement • Positive learning environment

• Behavior modification • Motivating students

• Outstanding social skills • Diverse teaching

• CPR/First-aid certified • Teaching and counseling settings

Accomplishments

Material Development

• Created reading materials targeting patients on a Federal Program to educate

them on cervical and breast cancer prevention.

Process Improvement

• Developed a process of fast track discharge that resulted in increase patient

satisfaction score from 73% to 90%.

• Participated on a Quality Fair for Process Improvement and won 2 nd place on

Operation Utilization Improvement.

• Serve as the Head Chair for the Performance Improvement Committee.

Community Service

• Served as Outreach Educator, spreading awareness and introducing issues such

as unplanned pregnancy and sexual transmitted infections among college students.

Professional Experience

2008 - Current Parkland Health and Hospital System Dallas, TX

Health Educator

• Presents information and materials to educate target group to promote health

awareness and good health practices.

• Assesses patient's level of understanding and evaluates need for further

language assistance and/ or instruction.

• Assist with health education events by providing educational training and public

speaking on women's health topics to promote public awareness and good

health practice.

• Investigate, communicates and mediates medical and other patient concerns to

proper persons.

• Provides emotional support to clients as indicated.

• Serve as a patient advocate, performing patient representative duties to receive,

investigate, clarify, resolve and redirect patient concerns appropriately.

2012 - Current Kronos Optimal Health Company Dallas, TX

Health Coach

• Provide health and wellness education utilizing a multiple of medias including group

presentations, support group facilitation, creative use of media (i.e. games, quizzes,

etc), newsletter contribution, etc. Support the design and implementation of site

fairs.

• Provide onsite face to face employee support in order to help them identify a need

for behavior change to improve health status, reduce health risks and improve

quality of life.

• Utilize motivational interviewing and engagement strategies to support overall

health and wellness of employees.

• Work closely with customers, their vendors and Cigna Corporate operations

teams in evaluating present health management program and assist in formulating

plan for future programming.

• Responsible to educate members about the availability of decision support where

multiple treatment options and health resources are available when appropriate.

• Document interactions and interventions as directed.

2004 - 2008 Parkland Health and Hospital System Dallas, TX

Language Assistant II

• Responsible to perform interpretation duties for non-English speaking patient,

families and visitors with regard to medical procedures, complex discharge and

potentially litigable situations.

• Serve as a patient advocate, performing patient representative duties to receive,

investigate, clarify, resolve and redirect patient concerns appropriately.

• Responsible for the translation of all legal documents that require a patient or

family's signature to ensure a full understanding of the document.

1997 - 2003 XO Communications Dallas, TX

Project Coordinator

• Responsible to manage daily test and turn up schedule and create report of

successful conversions and installations, (UBL, On Net, Type II and DSL)

Coordinate information from several database sources to ensure a successful

installation.

• Interact and maintain communication with the switch, transport, provisioning,

circuit design and NSC, LEC, & CLEC's staff.

• Coordinate and ensure that a technician is schedule and dispatch for each

installation.

• Troubleshoot with technicians and vendors during installations.

• Supervise conversions from beginning to completion.

• Complete test and turn up task in the system.

Education and Training

University of Turabo Puerto Rico

Social Science

Associate Degree

Certifications

CPR Certified, Working One to One with teens on Sexual Decision-Making Certificate,

Family Planning & Prenatal Care Certificate, Language Interpreter Certified.

Community Involvement

Sexual Transmitted Infections & Family Planning Outreach, State Fair, Cedar Valley

Community College, 2009-2011

• Provided education to adolescents and adults on safe sex and family planning.

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