Quality Assurance Customer Service

Amanda Garrison ***** Park Bluff Dr.

Phone: 832-***-**** Katy, Texas 77450

Alt Phone: 281-***-**** ******.*********@*****.***

Objective

To obtain a position with a company that will utilize my skills and qualifications to allow me to grow with the company

and continue to expand my knowledge and abilities.

Abilities

Excellent multi tasking and communication skills, a willingness to learn, 100% job-oriented, well organized, fast and

efficient, positive outlook, friendly, and a team player. I understand the importance of good customer service and put my all into my work, which reflects positively on a business. Exceptional computer and data entry skills, with proficiencies in Microsoft Word, Excel and Outlook.

Employment History

Flakes Cleaning Service August 2012-Dec 2012

Housekeeper Katy, TX

Responsible for cleaning clients houses. Duties include being highly skillful, trustworthy, reliable and resourceful.

Performing vacuuming, floor mopping, kitchen cleaning, dusting, disinfection of bathrooms and cleaning windows. Assisted with meeting clients and taking payments.

Declaration Title April 2012-July2012

Post Closer Houston, TX

Assisted title closers with the completion of paperwork. Duties include but no limited to mailing out lender packages, recording of deed, deed of trust and warranty deeds and making sure all documents are signed, notarized and completed properly. Assisted front desk with answering phone calls, directing calls properly and greeting clients.

Southwest Insurance Partners May 2010 – Dec 2010 (TEMP)

General Administrative Houston, TX

Performed general office duties to include but not limited to: Receiving, sorting & distributing

In-coming and outgoing mail, inventory, ordering, and stocking for all office supplies, secured and presented

bid proposals from vendors to the office manager, assisted in building and filing Human Resources packages,

and general receptionist duties.

Royal American Hospitality July – 2009 – September 2009

Housekeeping Administrative Assistant Panama City, FL

Assisted in supervising daily operations in maintaining the maintenance/sanitation of guest rooms and public areas on

approximately 15 different properties. Duties included but not limited to: Supervising housekeeping employees daily activities to ensure job completion and quality assurance, room inspections/ quality assurance for subcontractors, review and authorization for subcontractors payment, prepare and review mileage authorizations, complete inventory and order needed supplies, completed and submit employee payroll, receive, prioritize and supervise the resolutions of any housekeeping/ maintenance complaint, and basic office administrative roles.

United Health Care December 2008 – July 2009

Medical Management Tampa, FL

Responsible for initial triage of members, administrative intake and managing the admission/discharge information post-

notification, while working with hospitals and clinical teams. Managed incoming calls, requests for services from providers/ members, provided information on network services and transferred calls as appropriate to clinical staff. Assisted with incoming and outgoing referrals, and prior authorizations. These functions include intake, notification and census roles.

Royal American Hospitality June 2005 – November 2006

Guest Service Representative Panama City, FL

Responsible for providing accommodations for guest in multiple rental properties for the management company. Duties include

processing customer transactions for payments, billing issues, sales, bookkeeping, filing, and processing contracts for new units.

References

*Brian Blair, Vice President *Aron Wood, Systems Manager

*Prosperity Bank, Houston, Texas 713-***-**** *City of Sugar Land, Texas 281-***-****

Personal Reference known for 8 yrs Personal Reference known for 7 yrs

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