Customer Service Administrative Assistant

Jacqueline Pero

**** **** **** *******, ** ? 773-***-**** ? **********@*****.***

Objective

To obtain an Administrative Assistant position that utilizes my

organization, creativity and planning skills.

Qualifications

. Demonstrates excellent organizational skills

. Systematic approach to problem solving

. Manages tight deadlines, and assignments

. Dedicated to working with customers in a friendly and professional

manner

Work Experience

Accounts Receivable/Purchasing

Sassafras Enterprises, Inc.

07/2012

to Present

. Posts cash received daily in SAP and excel reports

Chicago, IL

. Places and maintains status of purchase orders.

. Completes collection of delinquent accounts and tracks aging

. Keeps track of all returned merchandise and corresponding credits

Accounts Receivable Clerk 04/2011

to 01/2012

Advacare Systems

Chicago, IL

. Posted cash received daily in Peachtree and Excel reports.

. Processed credit card payments

. Maintained accurate records of facility payments

. worked with facilities on payment arrangements

Pre-Active Garnishment Verifier

4/2008 to 02/2011

Financial Management Systems

Schaumburg, IL

. Communicate with Human Resource and Payroll departments to verify

employment

. Extensive skip tracing to locate individuals and places of business

. Accurately documenting accounts with information obtained through

research or over the phone

. Maintaining safety of confidential records

Certified Collections Specialist

4/2008

to 02/2011

Financial Management Systems

Schaumburg, IL

. Worked with borrowers to resolve delinquent accounts

. Handled inbound and outbound calls in a customer service based call

center

. Maintained accurate documentation of conversations with borrowers

Administrative Assistant

6/2006 to 3/2008

Metalworking Technologies Arlington

Heights

. Took customer orders and supplied customers with order status updates

. Used QuickBooks to maintain accounts payable and accounts receivable

. Entered and processed bi-weekly payroll

. Calculated and maintained travel expense reports

. Credit and Collections

. Compiled and maintained inventory reports

. Tracked Management expense reports

. Coordinated conference calls, management meetings, special events and

travel arrangements

. Purchased and maintained organization of office supplies

Order Status Supervisor

2/2003 to 3/2006

Walter E. Smithe Furniture

Itasca, IL

. Handled inbound and outbound calls in a customer service call center

. Worked with vendors to obtain detailed order status

. Communicated with customers to provide order status information

. Scheduled order deliveries

. Worked with designers and customers to resolve problematic orders

. Facilitated communication between designers and customers

Certifications

. QuickBooks, Word, Excel, Peachtree

Education

General Studies 8/1999

to 5/2001

William Rainey Harper College

Palatine, IL

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