Manager Human Resources

JENNIFER SO ** Rae Ave.

San Francisco, CA *****

Email: *************@*****.***

Cell: 415-***-****

Education:

*/**-**/** *** Francisco State University, San Francisco, CA

Pre-Health Certificate Program

GPA 4.0

9/01-6/06 Northwestern University, Evanston, IL

Bachelors of Arts in Psychology, received June 2006

Deans List: Fall 2005 and Winter 2006

Experience:

3/12 - 10/12 Woodruff-Sawyer & Co., San Francisco CA

Administrative Assistant - Licensed Life & Health Agent

. Supported Account Managers and Account Executives on benefits

administration for different clients, including creation of renewal

spreads.

. Created Benefits Sites for clients using Benefits Stream in

order for employees to be able to access company Benefits information.

. Worked with Human Resource departments in tech, financial,

environmental, medical, and bio-tech firms.

. Supported life insurance agent in checking life insurance

spreads for CEOs, CFOS, and higher level administrative positions.

. Answered benefits questions for client employees regarding

benefits related questions.

. Worked with health insurance carriers in requesting information

for different companies regarding medical, dental, vision and Life/AD&D

packages for annual renewal purposes.

. Managed data entry input for BenefitPoint system in order to

maintain client related information including company size, eligibility,

and current benefits.

. Created invoices for clients and managed reimbursements for

clients.

. Managed and checked over client 5500s.

9/11-1/12 Splunk, Inc., San Francisco, CA

Front Office Coordinator

. Supported office manager for operational needs

. Coordinated department meetings, scheduling, updating vendor

lists, and travel travel arrangements.

. Responsible for miscellaneous projects including budgets,

tracking servers, packages, and calendaring for different departments.

. Assisted in the coordination of office buildout and moving

departments.

12/07-5/08 University of California, San Francisco Medical Center, San

Francisco, CA

Benefits Analyst/Coordinator

. Responsible for supporting manager and staff related to any

relevant administrative tasks.

. Answered all benefits and retirement related questions for all

8000+ UCSF Medical Center employees.

. Created an organized system for Benefits and Retirement

materials.

. Presented benefits/retirement materials for all new employees

on a weekly basis.

. Updated Medical/Dental/Vision as needed for current employees.

. Dealt with open enrollment issues/PIE period/benefits

eligibility as needed.

. Constantly updated information in LOA system for medical staff.

. Issued COBRA for all terminated employees and any related COBRA

issues to separate vendors.

1/07-8/07 Wildman, Harrold, Allen & Dixon LLP, Chicago, IL

Benefits Coordinator

. Reported to Benefits Manager and assisted in all Benefits

related tasks.

. Responsible for answering all general benefits-related employee

inquiries and solving benefits issues for 300 employees.

. Explained benefit eligibility to new hires, tracked elections,

and communicated deductions to payroll.

. Terminated benefits with applicable carriers, and updated

internal tracking spreadsheets.

. Maintained orientation binders, benefits, files, master

carrier/broker contact list, life event ongoing changes, partner life

insurance administration, LTD and life insurance claims, and beneficiary

designation paperwork.

. In charge of creating, coding, and submitting check or wire

requests to A/P for vendor invoices, tracking payments, and updating

internal billing spreadsheets.

8/06 - 12/06 Wildman, Harrold, Allen & Dixon LLP, Chicago, IL

Human Resources Assistant

. Assisted the Director of Human Resources and the Human

Resources Manager in any ongoing human resources issues.

. Created and maintained the Daily Bulletin, which included all

announcements and attorney attendance to the Firm.

. Maintained the Attendance Enterprise System, including entering

in all staff schedules, and new hire information and allocation of PTO,

vacation, and holidays, etc.

. Calculated overtime sheets for staff for submission to payroll;

coded invoices for vendor payment to Finance Dept.

. Trained new assistant for two months prior to transitioning to

Benefits Coordinator position.

Service:

9/11 - 5/12 Physic Tutor, San Francisco, CA

Tutor for post-graduates in Physics

Fall 2009 San Francisco State PHPSA Tutor, San Francisco, CA

General tutor for undergraduate students in science with a

focus on Biology

Skills:

Applications: General Microsoft Applications, Adobe, Microsoft

Publisher, Excel

Language: Fluent in Korean, Working Knowledge in Spanish (7 years),

Ability to survive in Japan (1.5 years)

Athletics: Bouldering/Top-rope (5 years)

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