Customer Service Technician
Resume:
Melinda Richard
****************@*****.***
Objective
To obtain a challenging and rewarding position as a CAN/HHA, where I can
utilize my experience, contribute to the success of an organization that
recognizes hard work with growth and advancement.
Education
2011-2011 Miami Lakes Educational Center Hialeah, FL
1. Patient Care Technician
2. 2010-2011 Lindsey Hopkins Technical Education center M iami,
FL
3. Central Service Technician
4. 2013-2015 Broward College Pembroke
Pines, FL
5. Associate in Art Degree
6.
Experience
06/12-10/12 Jackson North Medical Center Miami, FL
Volunteer/Central Service/Patient Care Tech/Unit Secretary
7. Prepares packs of supplies, instruments, and dressing and treatment trays.
8. Distributes medical supplies and restocks the supplies by rotating the stock
9. Answer and route phone calls.
10. Fax documents.
11. Assists the patient with activities of daily living, including dressing, bathing, and hygiene needs
12. Provide patient with privacy and respect at all times.
13. Assist answering call lights.
14. organizing and taking apart patient charts after admittance and then after discharge from the
hospital
01/10-04/12 PRC Cutler Bay, FL
Customer service Agent
15. Dealt with high volume calls
16. Answer multiple incoming telephone lines
17. Provide information to callers as appropriate
18. Verified clients information and processed payment
19. Excellent customer service skills
20. Handled and resolved customers complaints
21. Documents reported or call history in the client’s files and maintain appropriate records.
11/11-03/12 PRIVATE CHILDCARE WORKER North Miami Beach, FL
Babysitter
22. Maintained a safe environment for the children’s.
23. Prepared various activities, including playing games, learning their alphabets, shapes and
numbers.
24. Served and fed meals, and bathe and dressed the children’s .
25.
0 8/2011- 11/2011 Internship-Jackson North Medical Center Miami, FL
26. ER Dept. - V ital Signs, ECG, Drew Blood, Bed Bath, Stock linen, Clean room, Serve meals and
feed patient, assist with CPR. Provides patients with respect, dignity, and privacy at all times.
27. Pediatric Dept. - V ital Signs, Stock linen.
28. Laboratory Dept. - Drew Blood, Assist the phlebotomist.
29. Hospice Dept. -Vital Signs, Bed Bath, Mouth care, Comfort the patient.
04/11-06/11 Miami Jewish Health System Miami, FL
Internship- Home Health Aide/Patient Care Tech
30. Assisted patient with bathing, dressing and personal hygiene
31. Served meals and fed patients if they are unable to feed themselves
32. Monitor and record vital signs
33. Made beds and kept patient’s room clean and neat
34. Moved and transported patient from bed to wheelchair and back or assist the patient in walking.
35. Provide patient with privacy and respect at all times.
03/07-12/08 Target Miami, FL
Sales Associate
36. Maintained an outstanding Customer Service.
37. Assisted in processing and replenishing merchandise and stocking shelves
38. Excellent cash handling skills
39. Making sure work area is kept clean and organized for customers.
11/04-12/06 Burger King Miami, FL
Team Member
40. Greeting customers, Cleaning counters area.
41. Operating food machinery likes fryers and microwaves.
42. Manning food preparation production line.
4 3. Helping in the kitchen area, and maintaining record manning food preparation production line,
helping in the kitchen area, and maintaining record.
44. Cleaned and stocked work area
4 5. Highly skilled in using a cash register.
Certification
46. PATIENT CARE TECHNICIAN
47. CERTIFIED NURSING ASSISTANT #CNA 274308 exp:5/31/15
48. ADVANCE HOME HEALTH AIDE
49. ALLIED HEALTH ASSISTANT (EKG/Phlebotomy)
50. CENTRAL SERVICE TECHNICIAN
51. CPR/AED 12/2012- 12/2014
52. OSHA/BLOOD-BORNE PATHOGENS/TB
53. HIV/AIDS EDUCATION- INFECTION CONTROL
54. BASIC HEALTHCARE WORKER- CORE
55. ADMINISTRATION OF MEDICATION
5 6. ALZHEIMER'S DISEASE/ DOMESTIC VIOLENCE
57.
58. REFERENCE AVAILABLE UPON REQUEST
59.
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