Sales Manager

AHMAD AL-DAMIRI

**** *. ********* **. *****,TEXAS 75013 469-***-**** ********@*****.***

SALES MANAGEMENT

Technology / Telecommunications / Hospitality

Demonstrate a track record of delivering unparalleled service to each and every client and using cutting edge

solution selling techniques that result in significantly higher sales from the field . Exude success driving

multimillion-dollar revenue growth while providing respected leadership and extensive proficiency in customer

segmentation, business development, contract negotiations, and strong closing skills. Occupy International and

Domestic sales expertise as well as professionally handling customer issues.

CORE QUALIFICATIONS

Full Life Cycle/Solution Sales Pipeline Administration Customer Service

Employee Relations Lead Generation Forecasting/Trending

Marketing/Promotions Prospecting Staff Development/Training

Budgeting Team Work/ Leadership Strategic Sales

CAREER ACHIEVEMENTS

Increased mobile sales penetration 12% via introducing global discounts over fixed or internet services, new

mobile packaged offers and service plans to fit market segment needs.

Augmented digital services market share from 34% to 65% across two years.

Secured strategic customers satisfaction & loyalty by securing all services provided through the group and

continuous closeness and follow-ups.

Enhanced call center efficiency to reach 91% from 53% through staff reduction, installation of a monitoring

program and productivity increases.

Minimized lost calls by 80% and improved correct billing 45% via integration of a new system for

international operators.

Devised a telemarketing team to generate additional sales through direct and indirect channels.

NATIONAL FIRE FIGHTING COMPANY (NAFFCO), September 2008 – October 2012

Business Development Director

Assure achievement of annual targets and objectives as well as create and apply strategies for new products and

services. Analyze business requirements, identify areas of opportunity and provide direction, guidance to the

department to ensure alignment with the Company’s strategies. Forecast long and short-range market potential for

Management’s analysis.

Accomplishments:

Optimized the company’s involvement with existing clients 25% through seminars, re-establishing

relationships, increasing product awareness, and applying partnership discounts.

Developing and delivering the business/ market plans through carrying out research, formulate market

analysis and deliver accurate business reports. Pro-actively hunting for target organizations and establish

communications with those businesses that can benefit from our Company’s services.

Established a referral and lead generation network, created the corporate brand strategy and supervised

marketing tools and collateral for existing and new clients.

Engendered seven new ventures through incorporation of business models.

Continued

AHMAD AL-DAMIRI Page 2 of 2

Adopted a hands-on approach in monitoring the implementation and execution of marketing programs.

ORANGE TELECOM January 2005 – September 2008

Corporate Sales Director

Prepared budgets, ensured adequate funding provisions and monitored expenditures to for proficiency within

approved levels. Managed the sales support team by defining and setting commercial mobile, fixed and internet

objectives, defined the commercial strategy for the group corporate business market, in line with overall strategy,

insured growth and profitability of the business in the market segment. Motivated, appraised and drove

subordinate staff to insure that the Corporate Marketing was equipped to meet its objectives by the

implementation of coaching, training and plans.

Accomplishments:

Grew market share 30% and monitored all aspects of customer relationship activities including development

of customer database.

Oversaw more than $70 million in annual revenue for fixed data and mobile telecommunication services.

Assured 100% customer satisfaction through efficient packaged integrated mobile offers, operational staffing,

and uniformity of service.

ORANGE TELECOM August 2003 – December 2004

Customer Contact Director

Supervised Customer Contact and Outsourcing Call Centers Departments, operations of the fault reporting and

system monitoring service to record and assure appropriate actions. Governed the customer inquiry handling

service JT offers products and services, bill inquiry activation and deactivation some services and product (PPC,

PPT, Supp services, voice mail.

Accomplishments:

Maximized subordinate and department productivity by average 350 calls per day via setting individual

objectives, and motivating staff, provision of formal and informal feedback and appraisal.

Enhanced service level from 37.84% to 68.85%.

Decrease abandoned rate from 45.15% to 13.33%.

Minimized the average wait time 12 seconds from 44 seconds to 32 seconds.

ADDITIONAL EXPERIENCE

CITY WIDE HOME BUILDERS, Dallas, TX May 2001 – May 2003

Sales and Marketing Manager

WYNDHAM ANATOLE HOTEL, Dallas, TX January 1998 – February 2001

Quality Assurance Manager

UNIVERSAL TECHNOLOGIES (TELECOM), Dallas, TX January 1993 – January 1998

Business Development Manager

Sales Manager (June 1995)

EDUCATION

Management/France Telecom Internal Education, EM LYON SCHOOL OF MANAGEMENT, Lyon, France

Business and Strategic Management

Bachelor of Science/Arts, UNIVERSITY OF TEXAS AT DALLAS, Dallas, TX

Management and Information Systems

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