Sales Customer Service

Leela M. Page

Po box *****

Garfield Heights, Oh 44125

December 18, 2012

Greetings,

I hope this document finds you well.

Attached you will find my resume indicating expertise in areas Administration of justice

and security. I consider myself to be an instrumental asset due to:

• Being a highly motivated analytical and cleaver individual with a proven

performance track record in building a strong foundation to reach high goals.

• Having extensive experience with relationship building and partnership

development with area businesses.

I am a charismatic self-starter able to set and achieve goals, communicate effectively

with others, and service clientele above standard. I am a world leader in the field of

diversity, who is creative, innovative, and thoughtful.

Being goal oriented and a self-starter, I know the importance of possessing a positive

work ethic. I consider myself to be an effective team leader and builder, as well as a team

player. I believe the keys to success to be determination, the ability to stay focused, and

old-fashioned hard work. I know that all great companies are looking for great people. I

would openly welcome your consideration as well as an opportunity to interview with

you. Please allow me the chance to prove both my importance and value. Should you

have any questions and / or comments, please feel free to contact me directly via phone:

216-***-**** / via email: **********@*****.***

Highest regards,

Leela M. Page

LEELA M. PAGE

Email: **********@*****.*** Phone: 216-***-****

Po box 25781 Garfield Heights, Oh 44125

Professional Summary

• Highly motivated sales associate with 12 years of sales and customer service

experience with a proven performance track record in building a strong foundation

to reach high goals.

• Having extensive experience with building rapport and establishing relationships

with people, including understanding the needs of people and recommending

solutions and products.

EMPLOYMENT HISTORY

GBC Financial Group

Financial Planner/ Insurance agent

Cleveland, Ohio 44110

June 2012- present

My mission is protecting lifestyles and assets. I provide the needs of a

client after carefully evaluating their assets. I offer life insurance, health

insurance, annuities, disability insurance, long term care, major medical, and

Medicare supplements. I am highly productive in an environment with

extremely high expectations. I go above and beyond to create financial

literacy seminars for the community.

KDK group LLC

Executive

Branch manager June 2008- February 2012

Bedford Heights, Ohio 44146

• Overseeing office procedures and duties

• Maintains a schedule of appointments, set up meetings

• Takes dictation and transcribes it

• Preliminary interviews of job applicants

• Types financial reports

• Organize social affairs for the company

• Responsible for employee personal records

• Develops various contracts and proposals

Coordinate the workforce schedule to accomplish assigned maintenance and

•

operations

Maintain accuracy and completeness and produce reports

•

Assist in developing and executing budgets, following profit margin guidelines

•

Manage customer projects in extremely high-demand periods

•

Collaborate successfully with all departments: sales, finance, executive staff

•

projects/construction, marketing

Assist in negotiating and approving contracts/agreements with vendors

•

On-call 24x7; responding to emergencies and acting as person in charge

•

Manage all aspects of office building maintenance

•

Review daily production schedule with team

•

Weekly Branch update meetings with GM

•

GLOBAL MORTGAGE Bedford Heights, Ohio January 2006- 2008

LOAN OFFICER/

CORPORATE PROCESSOR

• Conduct consultative interviews with clients to understand their needs and goals

• Conduct comparative analysis of client’s financial stability, risk tolerance, and

financial objectives

• Evaluate desired and alternative loan programs and financing options from the

company’s unique and industry leading mortgage programs.

• Educate and advise our clients on mortgage programs that best meet their needs

and objectives

• Educate the client on how to best manage their financial future utilizing the

company’s unique and industry leading mortgage programs and strategies

• Assist clients through the mortgage process from application to closing through

careful preparation and proactive problem solving

• Perform a variety of tasks related to the processing and servicing of existing

member and newly requested loans over the telephone

• Assemble all required documentation for processing and underwriting on each

transaction

US BANK Maple Heights, Ohio

March 2005- December 2005

TELLER

Processing customer financial transactions

•

Establish and control customer files

•

Identify fraudulent activity to prevent potential losses to the bank

•

EMPLOYMENT HISTORY continued.

• Complies with bank operations and security procedures by participating in all

dual-control functions; maintaining customer traffic surveys; auditing other

tellers' currency; assisting in certification of proof.

• Cross-sells bank products by answering inquiries; informing customers of new

services and product promotions; ascertaining customers' needs; directing

customers to a branch representative.

• Identify fraudulent activity to prevent potential losses to the bank

• Processing customer financial transactions

STERLING JEWELERS North Randall, Ohio. January 2002-2005

DIAMOND/GEMSTONE EXPERT

• Customize Fine jewelry assortments by division based on trends, case space, sales

volume to maximize sales and profitability

• Cross-sells stores products by informing customers of new services and product

promotions: ascertaining customers’ needs

• Representing the brand by interacting with clients in the sales of diamond jewelry

• Cultivation strong client relationship

EDUCATION

BACHELOR OF ARTS AND SCIENCE:

SOCIOLOGY/CRIMINOLOGY – CLEVELAND STATE

UNIVERSITY. August 2003- 3.0 GPA

MASTER OF SCIENCE: Administration of Justice and Security –

University of Phoenix. June 2010 - 3.14 GPA

State of Ohio Health and Life insurance license May 2012

Other skills: Microsoft word, excel, quick books, power point, and IT

skills.

Sorority Gamma Phi Delta incorporation Cleveland State charter chapter

Beta Tau 2002

Contact this candidate