Customer Service Manager

Ivonne Bernabe

** ****** ****** ***

Winter Park, Florida 32792

813-***-****

************@*****.***

Objective

To obtain long term employment with a well established organization where I

may fully utilize my skills and abilities

Experience

Customer Service Representative Provest, LLC 07/07-

11/12

. Managing a pipeline of cases assigned to me, serving as a liaison

between the process server and the client, ensuring the process server

serves documents according to the Florida statutes and client

specifics

. Point of contact for clients with questions regarding status of

service, reprints or corrections of affidavits, document requests from

the courthouse and tenant inspections

. Proof legal documents for accuracy prior to filing with courts to

ensure that they meet law and client requirements

. Assist with the training and support of new hires

Assistant Manager Dominos Pizza 02/05-09/07

. Provide managerial assistance to the store's General Manager in

running and implementing operating standards in the restaurant

. Answer multiple phone lines from customers placing orders, preparing

pizzas and designating the drivers to make the deliveries

. Maintain and control inventory making sure that the quality of the

product and service is at par with the company's operating standards

. Assist with the training and support of new hires

Education

2011 Kaplan University

Currently pursuing an Associates Degree in Paralegal Studies

Skills

. Excellent typing skills (60 WPM)

. Proficient in MS Office based software

References

Available upon request

Contact this candidate