Manager Customer Service

Thomas Riley Jr.

**** ** *****. *******, ** ***66

Phone: 503-***-****

***********@*****.***

OBJECTIVE:

To take the work experience I gained in the hotel industry and transfer to

a career in the travel/internet industry

MAJOR ACCOMPLISHMENTS:

Manager of the Quarter - First quarter 1999

Exceeded Profit Margins every year for the audiovisual

department

EXPERIENCE:

April 2012 Seattle Public School

Seattle, WA

to Crossing Guard

Present

Supervise the children as they cross the

street to and from the schoolyard

September 2001

to

August 2008

May 1996

to

September 2001

EDUCATION:

Seattle Airport Marriott Seattle, WA

Event Manager

After the hotel received the signed contract, the event was turned over to

me to partner with the customer to create a great event. Coordinated

everything from sleeping rooms to menus,

meeting room set up and audio visual needs. Also took care of any special

needs outside of the hotel such as transportation, off site dining and

other unique services.

During a group's event I was the go to person for the group's onsite

contact. I would check in with them through out the day to make sure

everything is going well.

After the event has concluded, I over saw the final bill and payment.

Managed about thirty events a month mostly covering companies in the

transportation industries. Also did a lot of work with government groups.

Communicated all the desires and needs of the group to the hotel staff via

written and oral communications. Provided leadership to the staff to

implement procedures to service a group's needs.

Seattle Airport Marriott Seattle, WA

Audiovisual Manager

Ran the audiovisual department to record profit margins. Hire, fired and

trained employees. I over saw the budget for the department including

schedules, controllable, maintenance of the equipment. Advised on

audiovisual purchase of equipment and new technologies. Met with customers

every morning to make sure they are comfortable with the operation of the

audiovisual and to troubleshoot any problems or concerns. Prepared

proposals for sales managers

1986 Washington State University Pullman, WA

BA in Communication Video Production GPA: 3.2

Studied all aspect of communication from production,

journalism and management. In the video production sequence,

I wrote, shot, directed and edited commercials, music

videos, talk shows and news broadcasts. I directed the live

newscast.

KEYWORD SUMMARY:

Excellent customer service skills and project coordination.

Multi tasker and team player. Work well in stressful

situations.

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