Sales Customer Service

Brian Dickerson

*** **** ***** ****** #** ( NEW YORK, NY 10030 ( PHONE: 917-***-**** (

***********@*****.***

Summary

Seeking a management position with an organization where I can utilize my

skills and experience to improve operations, increase profitability and

enhance growth.

Professional Experience

|WCS/NY Aquarium - Brooklyn, NY |6/2011 - 4/2012 |

Assistant Manager - Visitor Services and Guest Relations

Responsibilities:

. Sales & Service:

o Responsible for training staff on effective sales techniques to

ensure all staff achieves sales goals set in place by

management, maintained an adequate level of staff and floor

supervision at all times, controlled merchandise standards to

maximize sales, and ensured the staff was well versed on how to

effectively communicate with guest regarding their experience

and purchases at the aquarium. Worked with customers to

resolve discrepancies in sales prices of memberships and

admissions to the park. Communicated customer feedback, best

sell products and recommendations to upper management. Assisted

in developing new plans to maximize the benefits of effective

selling. Reconciled daily, weekly, and monthly sales from the

cash registers.

. Human Resources:

o Assisted in recruiting, interviewing and hiring of seasonal

staff, trained and coached new staff to provide excellent

customer service, reinforced selling techniques learned in the

ACE training program with an emphasis on guest relations.

Monitored staff development and helped identify and resolve

employee issues in accordance with WCS policy. Assisted in

controlling payroll and other various expenses according to the

budget.

. Presentation and Housekeeping:

o Maintained a clean, neat and organized workplace. Maintained all

merchandise to ensure the gift stores was adequately stocked on

a daily basis. Updated merchandise records daily to ensure all

merchandise was properly ordered in accordance with WCS stock

level policies, responsible for all store signage was in

compliance. Responsible for maintaining all inventories was

recorded correctly and communicated to the various departments

within WCS, participated in yearly inventory review. Ensured

compliance to loss prevention guidelines.

|PetSmart - New york, NY |7/2010 - 1/2011 |

Support Manager

Responsibilities:

. Responsible for maintaining and record keeping of inventory. Received

and process all deliveries ensuring all stock was accurately entered

into inventory system. Responsible keeping products stocked throughout

the store ensuring the stock items were readily accessible to

customers.

. Worked closely with management on forecasting future stock needs based

on sales from the store. Monitored inventory and produced daily

inventory analyses for management. Ensured all returned or damaged

inventory was logged correctly and returned to the appropriate vendor.

Assisted management in protecting the inventory from damage, loss and

theft. Complied with the store's loss protection policy.

. Work closely with the front end and warehouse staff. Responsible for

warehouse staff schedules and shift changes while opening and closing

the store daily.

|Sprint/Nextel USA - New york, NY |8/2004 - 11/2009 |

Lead Retail Consultant

Responsibilities:

Supervised the opening and closing of the store on a daily basis. Ensured

literature was displayed properly for overall customer satisfaction.

Managed the physical appearance of the store. Responsible for maintaining

and reconciling the cash drawer of employees. Handled all the

administrative aspects of sales including: completing customer contracts

and warranties, pulling products from inventory, accepting customer

payments and filing completed orders. Ensured cash was accurately reported

to corporate and adherence to loss prevention guidelines in protection of

the company's assets. Processed credit card payments for equipment and

accessory purchases. Administered the weekly staff schedules, inventory

control, and payroll for all employees. Maintained accurate records for

reporting employee commissions.

Setup wireless connections for customers and small businesses which

included the setup of wireless hubs and routers. Installed wireless

services for new and existing customers, while developing a thorough

knowledge of the customer's products and needs. Thorough understanding of

technology to assist customers in making good decision when purchasing

devices. Ability to troubleshoot and fix wireless issues.

Inventory Management

Responsibilities:

. Responsible for the requisition of inventory needed to be ordered to

replenish stock levels, introduction of new items to the computerized

inventory system and ensured all purchase orders were cross checked

with the proper invoices. Maintained inventory records to ensure the

accuracy of old and new items are correctly entered in the system,

ensuring the codes which identify the manufacturers and part numbers

are updated accordingly. Adhered to stringent loss prevention policies

and procedures. Assisted customers with product complaints and

inquiries managed the warehouse staff.

Education

|Borough of Manhattan commuinity college 2/10 - Present |

AAS in Business Management.

Software Skills

Retail Management System, Retalix, Galaxy, Retail Pro, People Soft, ADP

AED/CPR Certified

References

Will furnish upon receipt

Contact this candidate