Customer Service Manager

Outstanding Customer/Vendor Relations ( Scheduling/Workflow Management (

Conflict Resolution

Highly Organized & Strong Analytical Abilities ( Project

Development/Implementation

Exceptional Administrative Skills ( Solid Decision-Making Skills

Qualifications Profile

Highly astute, dependable, and team-spirited individual, with comprehensive

experience in managing all aspects of operations and demonstrated capacity

in supervising, directing, and guiding individuals and groups to be able to

accomplish tasks and goals. Extensive background includes performing needs

assessments, gathering appropriate documents to assess efficiency, and

analyzing processes and procedures. Enthusiastic, self-motivated, and

willing to carry out higher responsibility, with proficiency in handling

issues/problems concerning customer relations. Analytical and resourceful

problem solver who works well under pressure and thrives in an atmosphere

of challenge. Results-oriented professional who is skilled at establishing

and maintaining positive relationships at all organizational levels.

Professional Experience

State of New York Department of Motor Vehicles ( New York, NY

|Motor Vehicle Representative | Customer Service and |JUL 2012- Present |

|Administrative Services | |

. Substantial in-person or telephone contact with members of the public

seeking services or information regarding licenses, registrations,

identification, testing, insurance, penalties, hearings, and related

agency programs.

. Verified identification and documentation requirements, and processed

all transactions by entering data on a personal computer.

. Responsible for operating telecommunications consoles, cameras, cash

drawers, photocopiers, fax machines, scanners, calculators, etc.

. Arranged scheduled appointments for verbal testing, as well as examined

and corrected written examinations; offered visual examinations for

drivers; and processed mail transactions.

. Responsible for cash, checks, credit card charges, and inventories of

documents, license plates, registration stickers, and other security

items.

Self Employed

|Independent Courier /Home Theatre | |

| | |

|Burglary Alarm System Installer | |

|Oct 2003-Present | |

. Played an integral role in the transport industry involving revenue

improvement and accurate delivery operations.

. Ensured vehicle maintenance, safety, and operations, as well as

maintained faultless driving records of delivery schedules.

. Established accurate sense of direction and comprehensive visual memory,

and spearheaded courier/driver operations.

. Efficiently processed the entire general customer service requests, and

interacted with business customers to provide information and resolve

critical problems.

. Productively set time limitations and resolved scheduling conflicts;

rendered superior customer service at all times.

. Executed other duties as assigned; performed home theater and satellite

delivery and installations to customers' homes and offices, which

included both standard and custom work.

. Set up and configured home theater-related products to optimize the use,

including connecting cables, calibrating HDTV, and programming the

remote control.

. Performed various duties, such as installing the equipment; running and

pulling wire; programming and calibrating equipment; applying

construction principles utilized in residential and commercial

buildings; as well as reading, interpreting, and communicating technical

information.

. Integrated computer technology with security and surveillance systems,

and provided instruction to customers about the utilization of their

security systems.

FAIRFEILD INN & SUITES BY MARRIOTT ( NEW YORK, NY

Bellman | Doorman

Sept 2010-SEPT 2011

. Conducting the bell service activities such as luggage service upon

guest's arrival and departure, luggage storage, parcel and mail hand-

over and information service and other related tasks.

. Opening the door of the car for the guest in a professional manner at

the main entrance of the hotel and assisting to unload the luggage if

any.

. Extend warm welcome and appreciation to every guest by greeting.

. Rooming the guest in a professional way, this includes addressing the

guest by name, holding the lift for guest and extending hotel

introduction.

. Assisting to arrange transportation for guests.

. Being responsible for the cleanliness of the counter and the surrounding

environment.

. Being in charge of the lobby lighting on & off periodically.

. Distributing the newspaper to long staying guest and departments

concerned.

. Maintain professional image while on duty with well grooming hygiene and

prescribed uniform.

. Perform other duties being assigned by the Assistant Manager, Front

Office manager or other concerned hotel officers.

. Responsible for replenishment of coffee, hot water, tea, plates, spoons

and other related items.

. Responsible for maintaining the cafeteria well organized and clean.

. Assisting guests with their desired service and guiding them to the

appropriate counters, conveying information regarding directions.

. Restricting entry to irrelevant people in the hotel premises.

Rudd Realty ( New York, NY

|Doorman | Elevator Operator |Feb 2003-Jun 2005 |

. Controlled front and freight elevators to a 12-story building;

administered mail and package entrance to the facility; and answered

telephones and screened calls.

New York City Police Department ( New York, NY

|Police Officer |Jul 2002-Oct 2003 |

. Conducted rounds within the assigned area on foot or in a vehicle;

arrested crime suspects; interceded in diverse situations involving

crimes in progress; rendered assistance to cases; gathered and addressed

complaints; and performed other duties as assigned.

. Responded to and investigated vehicular accidents and specific offenses;

interacted with prisoners; operated and maintained patrol vehicle; and

issued summonses.

. Acquired information regarding incidents by interviewing witnesses,

victims and complainants.

. Executed several responsibilities, including handling of maltreatment

situations along with the abused and missing children cases; providing

information to the public; interacting with juveniles; preparing forms

and reports; and testifying in court.

State of New York Department of Motor Vehicles ( New York, NY

|Motor Vehicle Representative | Customer Service and |May 2000-Jul 2002 |

|Administrative Services | |

. Substantial in-person or telephone contact with members of the public

seeking services or information regarding licenses, registrations,

identification, testing, insurance, penalties, hearings, and related

agency programs.

. Verified identification and documentation requirements, and processed

all transactions by entering data on a personal computer.

. Responsible for operating telecommunications consoles, cameras, cash

drawers, photocopiers, fax machines, scanners, calculators, etc.

. Arranged scheduled appointments for verbal testing, as well as examined

and corrected written examinations; offered visual examinations for

drivers; and processed mail transactions.

. Responsible for cash, checks, credit card charges, and inventories of

documents, license plates, registration stickers, and other security

items.

Touro College ( New York, NY

|Administrative Assistant |Feb 1998-Mar 1999 |

. Effectively handled and operated copier machines and fax machines;

handled the answering of eight telephone line systems.

. Supervised call screening and appointment scheduling, as well as

provided assistance to other departments, such as financial support,

bursar, academic advisor, and computer lab technicians.

. Developed a system that enabled receptionist to open and close the

facility; effectively trained new employees.

Education

Police Officer

Courses: Law, Police Tactics, Behavioral Science, Physical Education, Fire

Arms and C.P.R | Certificate in weapons of mass destruction training

Obtained 24 College Credits/ NYC Police Department, New York, NY ( 2002-

2004

Associate of Science in Business Management

Minor in Data Communications | GPA: 3.7

Courses: Management, Accounting, Economics, Computer Applications, Computer

Hardware, Networking and Data Communications

Touro College, New York, NY ( 1997-2001

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