Customer Service Software
Resume:
BRUCE A. MENZIES
Victoria, British Columbia
Telephone: 250-***-****
E-mail: ********@*****.***
To be an integral part of an IT team,
contributing to an organization's growth and prosperity,
by applying hardware/software and network knowledge and abilities.
Achievement Highlights
> Independently managed and maintained all aspects of the Information
System Department for
The Victoria Arthritis Centre.
> Database management of a high security medical software, including,
compression, compiling, and transfer of patient information.
> Performed all office duties including, desktop publishing of program
brochures, letters, minutes of weekly meetings, received payment
through cash, debit, credit card from clients for products or services
rendered
> Generated more than $10,000 monthly revenue with prompt, effective
service responses (Contract work, Govt. of BC)
> Provided desktop and peripheral device support for small peer-to-peer
and large client/server networks ( Ministry of Children & Families,
Nanaimo regional general hospital, ICBC, City of Nanaimo, Scotia Bank)
> Implemented complete, hardware, software, network upgrades, creating
more secure LANS/WANS (Up to 1500 users - govt.; 500+ users - banking)
> Received praise from clients and customers for service provided
(includes interpersonal skills, one-on-one training, team leadership,
flexibility in creating a least disruptive environment)
> Always seeking long-term permanent solutions to benefit customers
| | |
|Technical Skills: | |
|Hardware |Software |
|PC and Laptops (Dell, Toshiba, IBM, Compaq, HP)|Windows 7 |
| |Windows Vista |
|Point Of Sales Networks and Devices |Windows XP Home/ Professional |
|Cash Terminals (IBM) |Windows 2003 server |
|Interact (Debit Terminals) |Windows NT Server/ workstation |
|Photocopiers & Fax machines |Win9X |
|(Minolta, Canon,Ricoh, Sharp, Pitney-Bowes, |Microsoft Office 2003/ 2007 |
|etc) |AutoCADD 12/ 13 |
|Printers (Lexmark, HP, Epsom, Fujitsu, etc.) |PC Anywhere |
|System back-up Devices |Hard drive imaging software (ghost, |
|Wireless routers |Acronis) |
|Personal Skills: | |
|Strong customer service orientated |Analytical skills |
|Effective time management |Detail Orientated |
|Creative problem solving |Multi-tasking capabilities |
|Work independently or in a team environment. |Coordinating projects/tasks |
|Client consulting (one on one & group training)|Empathetic to client's needs |
| |Software training |
|Created training manuals for new software | |
|2003-2012 |WESTCOAST COMPUTERS Victoria bc |
| |I Provide hardware, software, network installation, configuration |
| |and repair to small businesses and residential clients with onsite|
| |support in a prompt professional manner. Wireless network |
| |installation, configuring and encryption. Software and computer |
| |basics training for a variety of clients of all ages. I also |
| |provide upgrade and retail sales advice and solutions for my |
| |clientele. |
|2001-2003 |VANCOUVER HOSPITAL (Victoria Arthritis Centre) |
| |Information System Administrator |
| |Provided a variety of services including Hardware/ software/ |
| |network problem solving, database management, database security, |
| |and support for remote locations (Penticton and Cranbrook |
| |offices). Extensive medical data entry, desktop publishing, |
| |building security, patient interaction including; bookings, |
| |patient chart making. accurate accounts receivables/ payable and |
| |record all with exact accuracy within log journal |
|1998-2001 |CONTRACT WORK Onsite Support Technician |
| |Provided a variety of services including software problems, system|
| |re-images, network cabling, and hardware repairs in many different|
| |locations throughout Vancouver Island. Clients were from |
| |government and private sector; |
| |Ministry of Human Resources |
| |Ministry of Forests |
| |Ministry of Children and Families |
| |Insurance Corporation of British Columbia |
| |Workman Compensation Board |
| 1996 - 1998 |shl System house, Victoria, BC |
| |Technical Support Representative |
| |Provided complete hardware/software, client/ server and point of |
| |sale implementation, preventative maintenance, and |
| |hardware/software support to a variety of client's onsite |
| |throughout Victoria and Vancouver Island. |
| |Clients from financial, government and private sector, included: |
| |Downtown and Mayfair Bay locations of Victoria. |
| |Scotia Bank of Canada. |
| |Toronto Dominion Bank |
| |Troubleshoot and repair of PC's, Printers and other peripheral |
| |devices brought in for depot service |
|Education: |
|Pursuing MCSE Certification Prepared to challenge: A+, Windows XP exams |
| |
|Vancouver Community College Drafting, Architectural, Mechanical & C.A.D.D. |
| |
|Camosun College Business System Technician Program. |
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