Customer Service Content

Jaclyn Tuman

******.*****@*****.***

B.A. DEGREE IN COMMUNICATION: JOURNALISM May 2012

Kean University, Union, NJ

• Received Dean’s list for five semesters

• GPA: 3.38

SKILLS

• Experienced in Microsoft Word, Word Press, and PowerPoint

• Familiar with Excel and HTML

• Interpersonal communication skills

• Excellent grammar skills

• Editorial experience, editing background

• Time and Stress Management skills

• Reporting and interviewing knowledge

• Customer service background

EXPERIENCE

COPYWRITER, PROOFER, CONSULTANT

VSplash TechLabs, Lyndhurst, NJ

• Writes and proofs copy for business websites, Writes SEO content November 2012-Present

• Business consultant

FREELANCE REPORTER August 2012-Present

North Valley Suburbanite, Cresskill, NJ

The Alternative Press, Sussex, NJ

• Writes articles pertaining to Closter, NJ news and Sussex, NJ news

CONTRIBUTING WRITER Fall 2011-Present

The Celebrity Café.com and SAHMAnswers.com

• Writes health related articles for SAHMAnswers.com

• Writes news articles for The Celebrity Café.com

• Writes TV recaps, movie reviews, celebrity updates

• Works through Word Press and html to publish articles online

INTERN February 2012-May 2012

ElizabethInsideOut.tv, Elizabeth, NJ

• Added news content to website through Word Press

• Reported on news coverage in Elizabeth

• Edited for content and grammar

MANAGING EDITOR and WRITER/REPORTER Fall 2011-Spring 2012

The Tower: Kean University’s newspaper, Union, NJ

• Assisted the Editor in Chief

• Enforced deadlines and generated story ideas

• Edited for content and copy

• Wrote content for KeanTower.com, the print edition, and reported news events

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