Customer Service

Ramanda Eades

702-***-**** or message 702-***-****

*******.*******@*****.***

Core Strenghts:

1.) Strong organizational skills 6.) Multi-line phone usage

2.) Adaptibility 7.) Type 50 WPM

3.) Fast learner 8.) Creative problem

solver 4.) Listening skills 9.) Problem

solver

5.) Excellent communication skills 10.) MS Windows

proficient

Accomplishments:

Customer Assistance: Worked with company systems while diligently

completing all assigned tasks.

Conflict Resolution: Handled customer account inquiries, accurately

providing information to ensure resolution of product/service complaints

and ensure customer satisfaction..

Work Experience:

DirecTV Tulsa, Oklahoma March 2011 to February

2012

-Answered incoming calls, assisted with activating new receivers,

troubleshooting issues with on screen messages, assisted with billing

issues, provided credits, sent emails to customers to assist in preventing

future issues, was strongly encouraged to up sell packages, protection

plan, and receivers, participated in weekly team meetings, took payments

over the phone by check or credit cards.

Bulldogg Moving Tulsa, Oklahoma September 2008

to December 2011

-Answered inbound calls, assist with with booking moves, set up crews to be

placed on jobs, send/receive emails confirming move dates and details,

assist with the time/pay of the crews, took payments for moves set up

handling large amounts of cash at any given period of time.

AT&T Tulsa, Oklahoma September 2010 to February

2011

-Answered inbound calls assisting with cell phone issues, billing

questions, took payments over the phone sent text & emails to customers,

up sells of products and services, made call backs to customers as needed

to make sure issues were properly resolved.

West Communications Tulsa, Oklahoma March 2009 to November

2009

-Answered inbound calls, assisted customer with billing questions,

troubleshoot issues with handsets, up sells of products and services,

processed payments over the phone, set up new accounts.

Bob Adcox Attorney at Law Broken Arrow, Oklahoma May 2005 to

August 2006

-Answered incoming calls, prepared documents for clients going to court,

assisted attorney in

meetings with clients and getting all necessary documents needed for

attorneys assistance, light office cleaning, delivered paper work to

business locations and clients homes, was responsible for faxing and making

copies.

Educational Background:

Tulsa Public School Tulsa, Oklahoma GED 2006

Career Point College Tulsa, Oklahoma Phleb/EKG 2002

Tulsa Community College Tulsa, Oklahoma Hum.

Serv. 2010

** Available to start today **

Contact this candidate