Customer Service High School

NATALIE JOHNSON

**** ****** ** ( Baltimore, MD 21224 ( Email: ************@*****.*** (

Home Tel: 443-***-****

Career Objective

I would like to obtain full time employment with a growing company where I

can utilize my Customer Service/Administrative skills. I possess many

beneficial characteristics and useful skills that will make me an asset to

any company. My hard work ethic and ambition allow me to do a job to the

very best of my ability. In addition, I am a good leader as well as

follower. Hopefully, by reading my short and straight to the point self-

description I will be taken into consideration of being hired.

Strengths

. COMMUNICATION: communicate well when speaking and writing; able to acts

as liaison between different personality types; comfortable and

effective communicating with both superiors and staff. (Written, verbal

and visual)

. LEADERSHIP: capable of performing well independently and in a team

environment; energetic and motivated.

. RESPONSIBILITY: accustomed to being in positions of responsibility; self-

motivated and willing to set/achieve goals. Prepared to manage projects,

which involve multiple tasks, deadlines and vendors.

. ORGANIZATION: use time and resources effectively; consider efficiency,

planning, and accountability very important.

Occupational Experience

2011-Present MACY'S WAREHOUSE Joppa, MD

Aug- Merchandise Handler-(Seasonal)

. Coach, motivate and develop support team to reach their

fullest potential and increase productivity and

efficiency.

. Follow all Standard Operating Procedures and

safety/security guidance

. Conduct supply and material handling, including

replenishment

2010-2011 NURSE'S EXPRESS

Baltimore, MD

Sep - Aug Payroll Administrator

. Performed the file transfers of Time and Attendance hours

to payroll for bi-weekly payroll processing.

. Processed stop payments and entered the adjustments in the

payroll system for proper reconciliation.

. Set up employee direct deposits, voluntary deductions,

garnishments, mail drops.

. Audited the data entered daily for accuracy.

2005-2009 MPRI/L-3 COMMUNICATIONS Baltimore, MD

Sep - Sep Return Specialist

. Received accounts for different departments and move

equipment in the core IMS system

. Move stock between locations in the warehouse

. Checked material for quantity, count stock, check stock

numbers, condition size and nomenclature

. Answered and received call for customer service

2004-2005 STAFF QUEST

Baltimore, MD

Jan - Dec Entry Level Data Specialist

. Worked on gas ranges ovens on a assembly line Accurately

check out customer purchases

2004-2003 VULCAN HEART COMPANY

Baltimore, MD

Jan - Dec Productions/Assembly Line

. Worked on gas ranges ovens on an assembly line Accurately

check out customer purchase

. Assembly Line Operations

. Production Line Efficiency Basic Equipment Repairs

. Safety Standards

. Quality Controls

. Machinery Assembly s

Education History

2001. Patapsco High School & Center for the Arts Major:

General Studies/Arts Baltimore, MD

2003-2004 Tesst College of Technology Major: Computer

Science Baltimore, MD

2009-1010 Broadcasting Institute of Maryland, Inc. Major:

Publications/Radio Baltimore, MD

. REFERENCES UPON REQUEST[pic]

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