Administrative Assistant Customer Service

Donna Ladouceur

Administrative Assistant

** ****** ****** - **********, **

********@*********.** - 905-***-****

Work Experience

Office Administrator Temp

Various Companies - Georgetown, ON

April 2011 to Present

I have held various temporary administrative positions over the last three years while searching for

the perfect full time permanent position. Clients have included Halton Hills Hydro and Peel Landscape

Depot. These and other clients utilize my advanced office management skills to solve various procedural

issues, organize processes and help with various important and urgent administrative matters. I am able

to take on almost any administrative task with a little training and therefore I am able to fit into various

administrative roles where the need is greatest. I have excellent references from my clients.

Administrative Assistant

GMA LLP Chartered Accountants - Georgetown, ON

March 2007 to March 2011

A high level of administrative support provided for a team of 25 accountants and other personnel. Hired

as a temporary administrative assistant during personal income tax season; offered a permanent position

as head receptionist and administrative assistant.

• Used Quick Books and Simply Accounting, Tax Prep and Doc It software to perform regular tasks.

• Bi-weekly payrolls produced for several small businesses.

• High level of confidentiality and integrity demonstrated with personal financial information.

• Attention to detail, working to stringent deadlines, working overtime.

• Customer service - assisting clients with inquiries, answering phones.

Membership Sales Coordinator and Receptionist

Atlantis Athletics Fitness Centre - Georgetown, ON

September 2005 to January 2007

I provided administrative and sales support to the managers of a large fitness centre. I was hired as a

part-time receptionist, but quickly promoted to Membership Sales Coordinator.

• Toured interested members of the public, sold memberships, prepared sales contracts & produced

sales reports.

• Performance bonus earned every month through sales targets met or exceeded.

• Trained part-time student employees on Aphelion database management system.

Executive Secretary/Office Manager

Hidden Door Editions - Markham, ON

September 1990 to June 2005

1

I managed the business office of a small manufacturing company in the fine arts field.

• Duties included all aspects of running a small business.

• Managed the marketing and bookkeeping duties of the firm.

• Handled payroll duties, researched human resources issues.

• Composed correspondence with suppliers, clients and the government.

• Responsible for event planning for trade shows, coordinated calendar of events.

• Handled all travel arrangements for executives.

• Travelled extensively to manage firm's participation in trade shows.

• Right-hand person to company owner; executive secretary duties.

• Trained support staff as required.

~ Excellent references are available upon request ~

Education

diploma in Travel & Tourism

The Toronto School of Business - Toronto, ON

January 2008

B.A. in Psychology, Statistics and English

University of Toronto

1990

Skills

Microsoft Office Suite

Additional Information

Qualifications

• Sales, marketing and promotions experience in the art, fitness and travel industries.

• Quick Books, Simply Accounting, payrolls produced.

• A positive, can-do attitude and pride taken in work accomplished with excellence.

• Intermediate Word, Excel, PowerPoint, Outlook.

• Quickly achieves proficiency in any new software program required.

• Continually upgrades skills with online tutorials, seminars and courses.

• Multi-tasking abilities; works well under pressure and to deadlines.

• Outstanding customer service skills demonstrated.

2

Contact this candidate