Customer Service Engineer

Robert P. Petrillo ** Wyckoff Ave, Brooklyn NY, **237

480-***-**** ******@*****.***

EDUCATION

Paradise Valley Community College – Phoenix, AZ

Major: Broadcasting; completed 24 credit hours

GPA: 3.33

Sandra Day O’Connor High School – Phoenix, AZ

Received General Studies Diploma

GPA: 3.25

EXPERIENCE

Hyatt Regency Scottsdale – Scottsdale, AZ Contact – Patric Kennie 602-***-****

In-room Dining Server, March 2009 – June 2012

● Recorded guest phone orders accurately and efficiently while also creating an enjoyable customer experience for a luxury hotel with 346 guest rooms and 229 residential condominiums.

● Delivered completed orders, while verifying guest satisfaction and maintaining a welcoming and comfortable environment.

● Evaluated department inventory levels and placed requests for additional supplies.

● Responsible for working ‘graveyard shift,’ which included managing the in-room dining department independently from 10:00 p.m. - 6:00 a.m.

Costco – Phoenix, AZ

Baker, October 2008 – December 2008 (Seasonal position)

● Prepared baked goods.

● Responsible for answering and carrying out a high volume of telephone orders from customers.

● Provided customer service.

CBS Radio – Phoenix,AZ Contact- Matt Kirkpatrick 602-***-****

Promotions Assistant / Broadcast engineer, May 2007 - April 2010

● In charge of setting up and running promotional events for three CBS radio stations.

● Responsible for coordinating and managing in- studio and live promotional events.

● Held ‘Promotions Leader’ position for internship program which included training all new interns.

SKILLS

I have over three years of experience in guest services. I have been working in the customer service industry for over 7 years. This experience includes situations where there is extreme pressure to make sure everything runs smoothly with limited amount of time to do so. I work well in situations where I am in charge of the entire operation, but I also work just as well within a team. I am great with people because I am able to understand their needs without the customer even having to express them. I understand the importance of being able to connect with guests on a personal level and being able to make them feel comfortable and satisfied in any situation. I pride myself on my unique ability to connect with each customer and guest I come in contact with.

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