Customer Service Technician

James H. Norris

**** * ********** *** *** *** Waukegan, Illinois 60085

847-***-**** ************@*****.***

CAREER SUMMARY:

• Extensive experience with a wide array of Electronic Devices, able to repair anything electronic.

• Out of 55,000 technicians nationwide I was rated 4th best in the nation for customer service.

• Best Buy’s MVP Award for high performing technician 2005, 2006, 2007, 2008, 2009, 2010.

• Familiar with Industrial Machinery, able to operate and repair many types of Machinery.

• Received many Certifications and Licensure of a wide variety of certification courses to include:

Microsoft Corporation, Sony, Zenith, Samsung and Mitsubishi.

• Many of my certifications allow me the unique ability to order parts from many of the manufactures

directly without the need for pre-authorization.

• Have worked on Industrial Lasers, Sonic Welders. Relay Logic Circuits.

• Able to read complex Blue Prints and Schematics.

• Able to repair all types of Slot Machines, noted for my ability to repair malfunctioning machines

EMPLOYMENT HISTORY:

Paul’s Electric LLC

Contacted to upgrade for the 4G

Integration Technician

Install both LMU and 7705 For conversion and to commission of all 3 radios Alfa Beta and Gamma sectors

Also programmed rets before installing antennas also able to troubleshoot Fibers for 2G and 3G

Lovell Federal Health Care Center, North Chicago, Illinois

Information Resources Management Assistant 3/2012 to present

Installing power supplies, hard drives and memory into refurbished Federal Government computers which are still

under warranty, along with troubleshooting peripheral devices. Run diagnostics on computer motherboards.

Reassemble computer and update technicians on repairs and final inspection. Complete station wide inventory of

computer equipment using an RF Scanner.

Best Buy Corp, Chicago, Illinois

In-Home Service Technician (Geek Squad) 2005 to 2010

th

Rated 4 in the Nation out of 55,000 other Technicians for Customer Service and have received the highest awards

Best Buy has to offer: The MVP Technician of the Years 2005-2010 Repair of Plasma, DLP Projection TV’S. Train

all of the Technicians coming into Best Buy for the Chicago Area.

Circuit City, Green Bay and Chicago, Illinois

In-home Service Technician 2004 to 2005

Repair all makes of TV’S, Received Top Performer awards, trained the new Technicians for all of the surrounding

areas.

Mattson’s TV - Ironwood, Michigan

Service Technicians – Service Manager 1997 to 2004

Sales, Service Manager for Service Department

Service of satellite receivers & installation. TV’s, VCR’s, CD’s and

Digital circuits. Installation of computers, network, software, and satellite systems.

Bergland TV & Satellite 1989 to 1997

Owner

Service of satellite receivers & installation. C-Band Satellite Systems

In warranty repairs of Zenith TV’S installation of C-Band Satellite systems

In home Repair of satellite systems and TV’S, VCR’S Computer Systems

Sealed Power Corporation – Chicago, Illinois 1988 to 1989

Maintenance Man/Service Technician

Responsible for maintenance of machinery and repairs of industrial co2 laser systems,

Sonic welders and computer control systems. In addition, relay logic circuits.

EDUCATION:

Canbourne University Bachelor of Science (Electronics Engineering)

London W148Ez, United Kingdom (2004)

CERTIFICATIONS:

FCC Amateur Radio License (Technician) Lic# KC8DCE

March 9, 1998 Samsung LCD Plasma 2008

LG Plasma Spring 2008

LG BH100 Blue-Ray 2007

LG 50PC1DR 2007

Pioneer G7 Plasma 3/2007

Mitsubishi 2005-2006 Projection

JVC HD-ILA projection servicing 2006

LG Digital Service Spring 2006

Mitsubishi 2006-2007 Product line

Pioneer Series 6 Plasma 4/2006

SBCA- Small Dish & Multiple Satellite Antenna Installation LIC # 214568 – July 2003

Direcway Satellite Internet Installation LIC # 447198 –Aug 2003

Sony Technical Training CTV32 DX-1A Chassis Television Course – February 25, 2003

Sony Technical Training NB01 Network Basics – April 17. 2002

US Army Veteran – Honorable Discharge

Intelligence Section of the 19th Maintenance Battalion

• Operated secure radio to complete communications with various personnel and other Squadrons and

Battalions.

• Responsible for completing Classified Communications.

• Responsible for operation of the upkeep and operation of the Mobile Communications Array.

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