Customer Service Quality

L A M I R A T H O M P S O N

*** **** ***** ****** **** Clayton Powell Jr. Blvd.

New York, New York 10039 ? (347) 872- 8375 ? 212-***-**** ?

**************@*****.***

S K I L L S

Customer Service: Excellent interpersonal / customer relation skills;

ability to communicate, relate and offer assistance in handling pressured

situations with competence; extremely congenial and helpful

Personal Attributes: A ver y accurate and detail oriented individual

with excellent communication skills; Works well independently and as a

contributing team member; Also possess analytical and problem solving

abilities; Proficient in MS Word, and the Internet

P R O F E S S I O N A L E X P E R I E N C E

SCAN for I.S. 313 New

York, New York

Group Leader/Tutor Feb 2012- Aug

2012

> Assisted 11-12 year olds with homework and escorted them on trips.

> Cleaned and sanitized classroom area, and monitored them until caregivers

picked them up from the school.

B & H Photo Video (Tuttle Temp Agency)

New York, New York

Information Desk Sept

2009 - Dec 2009

> Directed customers to specific electronics and newly advertised

merchandise located within the store.

> Engaged customers and assisted customer with information about

merchandise accessories, colors, and availability.

> Greeted customers as they arrived to promote quality customer service.

Vancourtlandt Golf Course Bronx,

New York

Event Promoter June 2008 -

Sept 2008

> Helped to create and organize many parties, events, and venues.

> Assisted cooks with food preparation and setting up tables for most all

events.

> Handled all monetary forms of payment from clients renting out space.

> Kept the entire interior of the event center clean and sanitary.

Central Marketing New

York, New York

Telemarketing June 2007 -

March 2008

> Engaged clients in telephone survey questions, memorized professional

script given to employees to be read to clients.

> Handled irate, stressed and impatient clients on a daily basis.

> Utilized company database to input client info and compile weekly report.

> Met weekly quota goal of completed surveys.

> Ensured quality customer service through friendly and brief

communication, and opening and closing greets.

> Thoroughly yet briefly explained the process and purpose of the survey

screening process to inquiring clients.

Associates Supermarket New

York, New York

Cashier/ Store Assistant Jan 2005

- May 2006

> Utilized Complex Cash drawer to ring up customer transactions of food

and goods purchased.

> Greeted customers on daily basis to provide quality customer service.

> Returned food items, condiments and goods back to its place of origin

within the supermarket.

> Stamped, marked and tagged prices on merchandise as needed.

> Wrapped and bagged merchandise for customers.

E D U C A T I O N

TCI College of Technology New

York, New York

Program: General Equivalency Diploma Aug 2012-

Sept 2012

SUNY Manhattan Educational Opportunity Center

New York, New York

Program: General Equivalency Diploma

Sept 2010 - Dec 2010

Contact this candidate