Customer Service Manager

Location:

Posted:

December 19, 2012

MIGUEL A. RODRIGUEZ

************@*****.***

OBJECTIVE: To obtain a position in Management in where I can utilize my experience

and

knowledge to drive results through proactive leadership.

WORK EXPERIENCE:

2009-2012 Watson Chevrolet Tucson, AZ

Service Consultant

• Promote and maintain positive relations with all contacts and customers

• Comply with all departments and company policies and procedures.

• Developed feedback or complaints procedures for organizations.

1997-2009 Cropper’s Nogales Auto Center Nogales, AZ

Service Manager/Service Consultant

• Innovative professional with 12 years of progressive experience within the

automobile industry and the skills to drive business growth, capitalize on new

revenue potential and manage all aspects of daily business operations.

• Lead team of representatives and technicians in obtaining and exceeding of goals.

• Maintained workstations and computer software upgrades.

1994-1997 Rio Rico Resort Rio Rico,

Hospitality Porter

• Stellar customer service.

• Assisted with luggage and offered information pertaining to available services

and facilities within hotel.

• Inspected guest rooms to ensure furnishings were in order and supplies were

adequate.

• Delivered messages and ran errands for clients.

• Transported guests about premises or to local areas.

QUALIFICATIONS:

• Mark of Excellence Award Winner

• Experienced in training and motivating employees

• Skilled in technical support

• Excellent written and communication skills

• Fluent in English/Spanish

EDUCATION:

1991-1993

Nogales High School Diploma