Customer Service Sales

**** ****** **** • South Jordan, UT *****

801-***-**** • *****************@*****.***

SHANNON WIGGINS

PROFILE

Very motivated self-starter with experience in planning, organizing and overseeing projects. Able to handle multiple tasks

and responsibilities simultaneously. Outstanding communication and leadership skills, works well with all personality styles.

Possesses the skills to build, strengthen and maintain relationships. Described by others as honest, trustworthy and

positive.

SKILLS

• Ability to prioritize and multi-task • Expert Knowledge in Microsoft Office and Excel 2010

• Excellent time management and organizational skills • Exceptional analytical and problem solving abilities

• Outstanding customer service and communication skills • Great presentation ability in front of groups of any size

PROFESSIONAL EXPERIENCE

CHG HEALTHCARE – Salt Lake City, UT

Senior Commissions Accountant (11/06 – Present)

Full responsibility of calculating and processing sales commissions for five companies. Manages five company accounts.

Prepares monthly, quarterly, and annual reports used for analyzing company sales compensation. Partners with auditors to

ensure work quality, efficiency, and adherence to professional standards. Participates in monthly close process: gross

margin review, accrual entries, and review of income statements. Plays a key role in training sales staff on understanding

sales compensation. Serves as a liaison for all commission activities between accounting and sales teams.

• Produces effective commission/compensation reporting

• Streamlined entire commission process

• Established trust and strong rapport with sales division

• Developed department instruction manuals and monthly check off list

• Created e-learning tool used by sales staff for commission training

• Received highest possible marks for work quality and technical skill/understanding on annual evaluations

for three years in row

• Named Business Partner of the month by division President

• Completed Leadership Training

CROSSLANDS REHABILITATION AND HEALTHCARE – Sandy, UT

Admissions Manager (9/05 – 11/06)

Managed the coordination and organization of the admission process into the facility. Maintained neat and legible patient

records: medical record paperwork, verified payer source and insurances, obtained pre-authorization numbers.

Communicated admission process with all staff and department management. Provided excellent customer service to

patients and family members. Built relationships with hospitals, assisted living centers, doctor offices, discharge planners,

families, and patients.

Consistently met monthly census goals on a facility and district level

•

Designed and implemented patient referral bonus program

•

Promoted staff engagement of admission

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Increased patient days by 20%

•

Created admission assistant position

•

Successfully built a positive company image among hospitals, assisted living centers, doctor offices,

•

discharge planners, families, and patients

EDUCATION

Associates Degree, May 2005

Salt Lake Community College, Salt Lake City, Utah

Cumulative G.P.A. 3.66

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