Sales Manager
Resume:
PAMELA PECH
Eden Prairie,
***.****@*******************.***
MN 55347
SUMMARY OF Accomplished and Innovative Management Executive/Trainer with a proven record
PROFESSIONAL of performance, leadership and profitability in challenging business environments.
QUALIFICATIONS Skilled in hiring, training, creating,and motivating highly productive goal-driven teams.
Demonstrated success in executing the launch of new divisions, businesses, programs.
Analytical and results driven; committed to integrity.
Successful at changing organizational culture through communication, unification of purpose.
` Exceptional Public Relations, People SkillsResults Driven Sales Trainer
Strategic Planning and Execution Culture Change Agent
Revenue Growth & Profitability Organizational and Operational Development
Program Development, Training Problem Solver
CAREER Promoted twice within five years resultant of surpassing budgeted
HIGHLIGHTS revenue and Ebitda at record levels for three consecutive years.
Successfully led a sales-driven organization from a $2 million
operation to $19 million in revenue within ten years.
Launched five profitable new divisions throughout career; creating revenue increases,
market expansion and broader client services. Developed new operational systems,
procedures and training/support materials to implement successful start-ups.
Developed a diverse management team through empowering leadership
and hands-on coaching; exceeded all budgeted sales goals for nine consecutive years.
Recognized by Regional President with rarely presented Special Achievement Award
for "outstanding management performance … resulting from impressive turnaround
… including rebuilding staff, installing a positive attitude … and achieving all time
annual sales and profit records."
EXPERIENCE CONNECTING RESOURCES LLC January 2010 - Current
President
● Consult, create and deliver programs on business performance, organizational development,
leadership and personal growth.
MIRACLE-EAR, INC. (AmplifonUSA) Plymouth, MN
Regional Business Development Manager March 2009 - August 2009
● Transitioned into distressed territory to manage operational/financial turnaround.
Sr. Director, Franchise Operations Miracle-Ear April 2004 - March 2009
● Accountability for profitability and market penetration/expansion of the
Miracle Ear Franchise System (1200 locations, 180 Franchisees).
● Serve as Liaison to all Departments to ensure execution of programs which would
positively impact Franchise performance and Brand presentation.
● Serve as a Key Liaison with Sears, Miracle Ear's Host Retailer.
Director, Franchise Operations Miracle-Ear and
Director, Franchise Operations National Hearing Aid Cntrs,
Sept 2003- April 2004
● Restructured Franchise Support Team from Audiology Based to Business Coaches.
● Accountable for hiring, training and managing new Franchise Support Team.
● Launched new Franchise system and became a key liaison with Wal-Mart.
Manager, Franchise Operations Miracle-Ear November 2002 - September 2003
● Corporate Liaison with Franchisees to determine need for specific programs, problem
resolution and identification of Best Practices.
PAMELA PECH
OR ***.****@*****.***
***.****@*******************.***
Resume of Qualifications
EXPERIENCE RANDSTAD NORTH AMERICA (purchased AccuStaff), Bloomington, MN
(continued) Regional Vice President 2000 to 2001
Managed full P&L and market expansion responsibilities for Minnesota Region,
with eight direct-hire and temporary staffing offices, 32 personnel and a $14 million
operating budget.
Oversaw ongoing growth of critical metrics of operation; made strategic
adjustments where necessary, including office mergers and staff downsizing to
meet economic conditions.
ACCUSTAFF (purchased Firstaff), Bloomington, MN
Director of Staffing Operations 1997 to 2000
FIRSTAFF, Bloomington, MN
Director of Staffing Operations 1994 to 1997
Managed full P&L responsibility and all strategic planning and tactical implementation.
Oversaw franchise operations; training and program development support.
Director of Corporate & Franchise Operations, Director of Marketing,
Marketing Manager 1990 to 1994
Developed, implemented and supervised operations of a temporary help business to
adjoin an already existing permanent placement business.
Created, implemented and delivered same operational procedures for franchisees.
Performed operational due diligence of prospective companies being considered for
mergers/acquisitions. Successfully merged five acquired companies into
existing operations.
TECHSTAFF, Milwaukee, WI
Director of Corporate Development 1989 to 1990
Established and launched a new division for professional level administrative
temporary help. Division attained profitability within six months.
Provided franchise support and marketing materials; developed and facilitated operations
and sales training.
OLSTEN, Milwaukee, WI
Director of Corporate Development/Director of Accounting Services 1987 to 1989
Developed and monitored operational/sales procedures for the offices within this
$30 million Southeastern Wisconsin franchisee's territory.
Launched the Accounting Division for Southeast Wisconsin. Division contributed
12% of sales by end of first six months.
VALLEY STAFFING, Phoenix, Arizona
Vice President Sales and Marketing, 1983 to 1987
EDUCATION UNIVERSITY OF PHOENIX, Phoenix, AZ
Master Business Administration
CALIFORNIA STATE COLLEGE, San Bernadino, CA
Teacher Certification
MICHIGAN STATE UNIVERSITY, East Lansing, MI
Bachelor of Arts in English and Education
COMMUNITY Co- Launch Avodah, A Non-Profit Employment Organization
SERVICE Former Board Member, Miracle-Ear Childrens Foundation
Volunteer - Central Care for Children
Volunteer - Career Connection Ministry, Hosanna! Church
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