Customer Service Data Entry

Rosalinda Santos

**** ******* ****** | Milpitas, CA 95035 | contact #: 408-***-**** | Email: **********@*****.***

Objective: I am seeking employment as a Data Entry clerk which will give me the opportunity to work

with a great team.

Summary of Qualifications:

• Proficient in use of personal computers & related software (MS Office (MS Word, Excel, Windows XP

Vista), accounting softwares and word processing

• General office skills, data entry (detailed-oriented), keyboard 10-key by touch with speed of 60 wpm

• Excellent researching skills and experienced in handling high volume customer service and maintaining

harmonious relations with co-workers

• Varied but accomplished background in engineering, accounting, customer service, office administrative

and clerical support, including handling confidential information

Education:

B.S.Ch.E., Phil.

Certificate of Completion for Pharmacy Technician, June 2011 - Boston Reed College, Napa, CA

Certificate of Completion of Medical Terminology - online course

Employment History:

Expense Report Processor KLA-Tencor/Vistec Semi, San Jose, CA 11/2007 -01/2009

Reviewed, audited employee expense reports using company’s ADP Expense Expert tool; data entry into

company’s SAP application program with accuracy; communicated effectively (written & oral) with

field/sales engineers to ensure conformance with company policies & procedures; ability to work under

pressure with fluctuating E/R volumes to meet schedules and deadline.

Switchboard Operator Onizuka Air Force Station, Sunnyvale, CA 04/2005 – 09/2006

Operated telephone console of multi-line stations for Air Force Base; handled moral/confidential calls from

military personnel overseas to local numbers; monitored all calls & provided emergency response

coordination by obtaining all pertinent information to determine nature of alarm; handled high volume

telephone calls with tact and courtesy; managed to work any shift schedule, including weekends, holidays

and occasional overtime to serve as backup/cover for co-workers taking some days off/vacations/

emergencies; maintained harmonious relations with co-workers & other DSN operators across the nation.

Cashier Orchard Supply Hardware, Milpitas, CA 09/2004 – 08/2005

registered sales transactions accurately and efficiently; maintained accountability of company funds;

handled all cash and credit card transactions; handled high volume customer service; balanced cash

draw at close of shift.

PCB Designer 3COM Corp., Santa Clara, CA 12/1994 – 11/2001

Designed multi-layer, thru-hole and surface mount PCB's using different CAD design software running on

SUN workstations & on PC's; interfaced/coordinated with design, manufacturing, mechanical, test, and

process engineers to ensure manufacturability of design; worked closely with customers to ensure design

accuracy and customer satisfaction; provided estimates for all phases of PCB design from input to complete

production; worked in a cross dept environment collaborating with software, hardware, and manufacturing

engineers.

References: Available upon Request

Availability: Flexible to work any shifts and weekends

Contact this candidate