Customer Service Sales

Christine L. Haylock

***** ********** ***** **

Silverdale, WA 98383

c: 360-***-**** e: ***********@*******.***

Responsible leader with proven ability to effectively manage both projects.

Self starter and strong independent worker. Energetic customer services and

sales associate. Excel at maintaining work environment, administrative

assistance activities, and assisting in inventory management. Highly

adaptable to ever changing circumstances. Key member in any team developing

and executing strategic business plans.

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PROFESSIONAL EXPERIENCE

Haselwood Auto Group

Cashier/Customer Service Rep (2011-2012)

. greet and acknowledge each customer

. assist customers where possible

. provide answers to product and payment-related queries

. resolve customer complaints

. refer customers to the right person to answer queries and deal

with any problems

. accurately process sales using cash registers, scanners or

equipment provided to obtain total purchase amount

. accept cash, checks and bankcards for payment

. process payments according to company procedure

. provide change for cash payments

. issue receipts for payments received

. accurately calculate discounts and special offers

. stay up to date on all promotions and special offers

. issue refunds and credits

. process returns and exchanges

M.A.C, 2006- 2009

Makeup Artist/ Product Specialist (2008-2009)

. Customer service and sales, achieved through exceptional

communications skills and artistic abilities.

. Train a work crew on time efficient product sales techniques

resulting in increased monthly productivity.

. Demonstrate effective communication skills, the well-executed and

expedient application of makeup to achieve the look the Customer

desires.

. Meet individual responsibility for your appropriate contribution to

the team's goals in term of service, sales and company objectives.

. Study the Skills Certification requirements and complete as many

skill sets as appropriate.

. Maintaining the store environment and operations and assisting with

administrative duties.

. Provide skin care, makeup application advice and assistance to

customers.

Perky's, 2007 - 2008

Barista

. Prepared and served menu items such as coffees, drinks, sandwiches,

salads, etc in a prompt and professional manner. Follow food and

beverage preparation and usage instructions to minimize waste.

. Up-sell menu items and specials to maximize food and beverage

revenues. Work within policy to accommodate guests' special food and

drink requests.

. Maintained a clean, neat and well-organized work area, including but

not limited to refrigerators, display cases, counters, and seating

areas. Reported all unsafe or malfunctioning equipment, safety

hazards, or maintenance problems to management.

. Received and processed customer payments according to established

cash handling policies and procedures to ensure the security of

monies, credit and financial transactions.

. Performed other duties as assigned.

Desert Sun, 2006 - 2007

Receptionist/Sales Associate

. Provide and perform excellent customer service.

. Meet/exceed specific sales goals set forth by upper management.

. Counting and controlling inventory and cash for each shift worked.

. Received and processed customer payments according to established

cash handling policies and procedures. to ensure the security of

monies, credit and financial transactions.

. Perform tasks given with accurate and immediate attention.

Contact this candidate