Manager High School

Shane Rooney

978-***-**** *** Broadway Rd #**

***********@*****.*** Dracut, MA 01826

Summary

IT Professional with 6 years experience in the IT field. As an IT manager,

desktop support role providing hardware, software and phone support to end

users. I have worked in collections and videogame/software development

environment. Experience with Macs, Linux, Windows 95 to Windows 7, Office

2003 and 2007 including Outlook, Windows Server 2000 to 2010, Microsoft

Exchange 2007 and 2010, Norton Ghost, many other programs, phone both PBX

and VOIP administration with some networking and wiring experience.

Experience

10/2012 - 11/2012

IT Manager

Tax Bailout Group, LLC

Domain administration in mixed windows 7 environment (x64-x32) server and

Antligen IP phone system administration. Desktop, server and phone support

for all users creation, establishment and implementation of all software

and network environment.

9/2009 - 3/2012

IT Support Specialist

Windham Professionals - Student Loan Collections

Tier 1 and 2 support in a mostly Windows environment for about 900 users.

Support via phone, remote desktop, and physically at desk. Active

directory, exchange, and inter-tel phone administration. Program support

for all users on and off sites, laptop encryption setup, virus removal,

repair of computers, and phone issues, research programs for use in

departments, terminal server setups.

3/2006 - 9/2008

IT administration, office and facilities manager

Imaginengine\Backbone Entertainment\Foundation 9 Entertainment -

Videogame/software development

Upkeep of server, workstations, and development stations. Daily routine of

checking ftp, wiki page, and Wi-Fi systems, ordering office supplies,

building maintenance, some light hr and VOIP, and multiple setups of

computers and hardware for software testing.

3/2003 - 1/2006

Screen Press Operator

C.K. Productions - screen printing and embroidery

Manage and run screen printing press and team and also provide services in

embroidery, finishing, and shipping and receiving. Weekly cleaning and

repair of presses.

Education

Middlesex Community College - A+ certification Training (72 hours)

Middlesex Community College - Linux certification Training (24 hours)

Dracut High School

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