Customer Service High School
Resume:
Darwina G. Metayer
Boca Raton, FL 33487
****@*******.***
Customer Service Professional
Self-motivated, dedicated, customer service professional. Provide support, coordination, and leadership utitlizing exceptional
customer-service skills.
CORE STRENGHTS
Client Relations Ability to Multi-task Guideline Compliance
Organization Customer Service Team Player
Ability to Prioritize Detailed-Oriented Dedication
Microsoft Software Application Problem-solving Project Completion
PROFESSIONAL EXPERIENCE
Front Desk Coordinator, SpaCosmedica and Laser Center, Coral Springs, Florida 2011 –Present
• Open and close spa each day according to Standard Operating Procedures.
• Greet customers and check customers in and out.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions, and/or discounts
available.
• Manage financial revenues and sales transactions.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring completed guest satisfaction.
• Communicates with clients via telephone and in person concerning all clinical and cosmetic needs, questions, and
information regarding products and procedures.
• Correspond with peers on best practices and problem-solving of client issues. Correspond with supervisor on client and
administrative issues affecting clients’ concerns and/or outcomes.
Clinical Investigation Research Coordinator Intern, Dwight D. Eisenhower Army Medical Center, Augusta, GA 2010-2011
• Familiarity with research protocols and operated IRBNet system.
• Conducted administrative reviews of institutional review board (IRB) submissions to include, new protocols,
continuing reviews, and protocol amendments.
• Communicated and interacted effectively with Principal Investigators, and team members
• Documented meeting minutes, prepared annual report, prepared monthly department news articles,
• Developed SOPs and documents,
• Reviewed informed consent documents.
• Familiarity with regulatory binders and basic knowledge of clinical trial process.
Substitute Teacher, Palm Beach County School District, West Palm Beach, Florida 2008 –2009
• Taught various subjects ranging from elementary to high school in K-12 classrooms.
• Assisted in an autistic unit at an elementary school.
• Guided students through lessons set by teacher.
• Maintained fair and consistent behavior.
Interim Biology Instructor, Palm Beach Central High School, Wellington, Florida 2007 –2007
• Ability to adapt core requirements with instructional techniques to accommodate varied learning styles and abilities in
the curriculum while providing students with a knowledge base of Biology.
• Conducted assessments of both strengths and weaknesses of students by the administration of instructor created
periodic standardized examinations both during and at the end of all core classes.
• Evaluated the departmental assessment plan and recommended any necessary changes.
Darwina G. Metayer
Resume-Page 2
• Succeeded in diverse organizational settings, whether working independently or with teams.
• Thorough knowledge of strategic planning, project management, innovation and change.
• Demonstrated expertise in initiating and successfully implementing new projects.
• Superior communication skills. Experienced delivering board-level presentations, and
speaking to community groups.
After-School Counselor, Sunrise Park Elementary School, Boca Raton, Florida 2006 – 2007
• Supervised and interacted with youth ages 5-12 years while providing a safe as well as an enjoyable environment.
• Assisted the Program Coordinator in planning, preparing, and leading activities, making sound judgments, excellent
decision making skills, and possessing strong conflict resolution skills.
• Helped students learn at an early age to resolve conflicts peacefully and to make good choices.
• Served as a role model and help students form honest relationships, develop positive self-worth, and work together
toward common goals.
• Aligned with the school’s mission to support the academic achievement of all students as they prepare for the ever-
changing world of the 21st century.
Student Assistant, Florida Atlantic University, Boca Raton, Florida 2000 - 2005
• Developed constructive and cooperative working relationships with others.
• Assisted students with their academic work, specifically reading and mathematics.
• Strong organizational skills, word processing and some experience working with databases.
• Received detailed instructions; perform work under immediate and continuing supervision; and determined the
outcome.
• Served as a role model and help students form honest relationships develop positive self-worth, and work together
toward common goals for a more productive life style.
ACADEMIC CREDENTIALS
Bachelor of Science in Biological Science, Florida Atlantic University Boca Raton, FL
VOLUNTEER ACTIVITIES
Volunteer, Light of the World Clinic 2007 – Present
American Red Cross Volunteer, Dwight D. Eisenhower Army Medical Center 2010 – 2011
Volunteer, Boca Helping Hands 2008 – 2010
Director of Hospice Volunteering, AMSA@FAU Club 2004 – 2005
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