Customer Service Manager

Joel W. Rust

**** *. ***** ****. ■ Chicago, Illinois 60647 ■ 336-***-**** ■ *.*******@*****.***

Education

Capital University Law School, Columbus, Ohio 43215

Post Baccalaureate Graduate Paralegal Program, May 2012- August 2012

■ 3.446 GPA

■ ABA Approved Paralegal Certificate

University of North Carolina at Charlotte, Charlotte, North Carolina 28223

Bachelor of Science in History, Minor in Criminal Justice, August 2007- December 2011

■ Pre- Law Society 2010- 2011

Professional Experience

NSN Employer Services, Chicago, Illinois 60661

Paralegal, November 2012

■ Employment Law

■ Processed client claims into database

■ Communicated with clients, claimants, and agencies

■ Fast paced, dead-line driven work environment

Park Inc., Charlotte, North Carolina 28203

Zone Manager, September 2011- April 2012

Valet Attendant, August 2010- September 2011

■ Promoted from valet attendant to zone manager

■ 25- 35 hours per week while in school

■ Supervised multiple locations and 20- 30 employees

■ Effective, efficient, creative problem solving capability

■ Train new employees and authority to terminate current employees

■ Strong customer service skills

■ Processed accident claims and customer complaints

G. H. Bass & Company, Charlotte, North Carolina 28203

Part-time Floor Supervisor, August 2009- August 2010

■ 10- 20 hours per week while in school

■ Promoted from sales associate to floor supervisor

■ Handled customer complaints

Job Related Skills

■ Strong oral and written communication skills

■ Efficient in Microsoft Word, Powerpoint, Excel, and Outlook on PC and Mac

■ Self driven and goal oriented

■ Substantial research experience; familiar with WestLaw and Lexis

■ Proficient organization skills

■ Delegate tasks and follow tasks assigned within a team or individual setting

Activities and Community Service

Bulldog Basketball Camp, Burlington, NC 27215

■ Camp instructor/ coach, 2007-2010 summers

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