Sales Customer Service

Salvatore McClain

*** ******* ******, ******, ** 06517 • 203-***-**** • *********.*******@*****.***

Professional Summary

Multifaceted, efficient & reliable general manager with 10+ years of diverse management experience obtained from

positions in food service, customer service/call center, retail and sales. Diversified skill sets covering

administrative support, client relations, human resources & recruiting, account management and project

management. Professional, flexible, creative and service-oriented.

Professional Experience

4/9/2011 – 8/20/12 Advanced Lamps Hamden, CT

General Manager

Managed sales, customer service, returns, and warehouse departments.

Daily opening and closing procedures, tracking employee hours, schedules and maintaining staff records.

Ordered stock and company supplies.

Managed school and business accounts, processing purchase orders.

Acquired new sales from schools and businesses throughout the U.S.

3/1/2010 – present Buyer’s Capital Stratford, CT

Realtor

Marketing properties in the community by utilizing marketing plans.

Create sales brochures for listings to profitably market a property.

Promote sales of properties through advertisements, open houses, and participation in multiple listing

services.

Act as an intermediary on negotiations between buyers and sellers, determining their needs and working to

satisfy those needs, promoting a sale.

Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and

leases.

Coordinate property closings, overseeing signing of documents and disbursement of funds to the proper

accounts.

9/1/2009 – present S. M. Enterprising Hamden, CT

Independent Contractor /Notary Signing Agent

Appointed notary public by the State of Connecticut acting as a notary signing agent.

Loan document specialist for mortgage, title and escrow companies to identify loan documents and get

necessary signatures by borrower.

Travel within Connecticut to homes and businesses to witness the signing of various types of documents.

4/1/2002 – 3/31/2009 HerbaSway Laboratories Wallingford, CT

Sales Manager

Analyzed business reports for trending, communicating findings to national retailers.

Developed and maintained supportive relationships with new and existing accounts to meet sales

objectives.

Weekly and monthly sales meetings to ensure optimal performance and sales goals, providing additional

training or training of new representatives.

Organized trade shows and retail demos throughout the U.S.

Purchased all company supplies and raw materials.

Salvatore McClain

596 Newhall Street, Hamden, CT 06517 • 203-***-**** • *********.*******@*****.***

2/1/2000 – 1/1/2001 Tommy K’s Video New Haven, CT

Assistant Manager

Opened and closed store, ensuring proper sales floor coverage.

Developed and/or assisted with new movie or store promotions.

Traveled to different store locations providing management coverage for the location.

Education

2009 – 2010 Gateway Community College North Haven, CT

Real Estate: Principles and Practice

State of Connecticut licensed real estate salesperson

National Association of Realtors ( changing status from salesperson to Realtor)

Licenses / Certifications

State of Connecticut licensed real estate salesperson

Commissioned Notary Public of Connecticut – Notary Public

National Notary Association – Certified Notary Signing Agent

Gateway Community College – Mixologist

Memberships

NAR – National Association of Realtors

CAR – Connecticut Association of Realtors

National Notary Association

Computer Software Knowledge

Microsoft Access, Excel, Outlook, Publisher, Word and PowerPoint

QuickBooks

Oscommerce

Sage Mas 200

References Available upon request.

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