Customer Service Manager

Sharon E. Siegel

**** *. **** ***** *****, #**F Mobile: 312-***-****

Chicago, Illinois 60613 *******@*********.***

GENERAL MANAGER / OPERATIONS DIRECTOR

Delivering Breakthrough Initiatives That Drive Revenue Growth and Build

Strategic Partnerships

Versatile, high-energy, goal and results orientated problem solver with

over 20 years experience demonstrating strong leadership and uncompromising

focus. Consistently successful in increasing revenues, improving

profitability, accelerating business growth and enhancing the quality of

service offerings. Skilled communicator with expert team-building and

presentation skills.

Consistently successful in building win-win relationships with staff and

business partners. Strong business-development and public relations skills,

with demonstrated strength in implementing strategies and tactics necessary

for successful organizational growth. Solid network of professional

contacts.

Areas of Expertise

. Client Relationship Development

Organizational Leadership

Marketing Communications

Solutions-Selling Initiatives

Special Events Management

Public Speaking & Presentations

Marketing Campaign Management

Staff Training & Development

Budget Management

Operational Management

Business Development

Vendor Selection & Negotiation

Selected Accomplishments

< Grew sales by 7% in the first six months by meeting the immediate needs

of major hospitals, hotels and manufacturing companies.

< Increased yearly revenue by 20% and net operating income by 30%, while

simultaneously reducing the budget by 8%.

< Supervised the development and implementation of yearly marketing and

advertising campaigns.

< Provided strategic direction, administrative guidance and financial

oversight of an advertising campaign that increased sales growth by

40%.

< Mentored numerous employees to management-level promotions, and was

assigned to train managers in other areas.

< Coordinated and executed successful events and programs that promoted a

positive organizational image, and resulted in increased referrals and

subsequent revenue growth.

Professional Experience

CONVENTION CONNECTION, ACTION FIGURES, ESQUIRE - CHICAGO, IL

2010-present

STAFF SUPERVISOR

Supervise, train and monitor staff at trade shows, meeting and conference

events at McCormick Place, Navy Pier and major hotels. Coordinate with

client to ensure optimum effectiveness of staff in expediting shows

efficiently and effectively. Consistent track record of providing clients

with superior customer service. Experience at troubleshooting, conflict

resolution and reaching client objectives. Conversant in each shows

operational policies and procedures.

MCCAFFERY INTERESTS - CHICAGO, IL

2010-2011

LEASING DIRECTOR

Utilize leasing and marketing strategies to achieve revenue and occupancy

goals. Creatively establish, implement and execute leasing plans and

outreach programs; very high closing ratio. Produce weekly and monthly

financial reporting. Maintain peak levels of occupancy; ensure positive

relationships with tenants, brokers and prospects.

FITNESS FORMULA CLUBS - CHICAGO, IL 2009-2010

OPERATIONS DIRECTOR/CUSTOMER SERVICE MANAGER

Oversaw daily club operations including: customer service, facility

management, equipment purchase and maintenance, and housekeeping. Credited

with improving member retention and club profitability. Maintained high

level of operational efficiency and customer service excellence throughout

the club. Ensured that club standards were being adhered to and improved

upon. Responsible for capital improvements and all major projects. In my

first six months, reduced operating expenditures by 16.7%.

Correct Consulting - Chicago, IL 2006 - 2009

Director, Chicago Area Sales

Held full responsibility and accountability for a wide range of activities

including client retention, business development and market share growth in

the highly competitive construction/design market. Negotiated and

implemented high-dollar contracts and preventative maintenance schedules.

Secured major clients such as hospitals, hotels and manufacturers.

Palos Health & Fitness Center (Power Wellness Management) - Orland Park, IL

2002 - 2006

Executive Director

Resourceful, analytical and hardworking manager that held various positions

in a highly competitive market. Managed 85,000 SF club with 5,600 members

and supervised 100+ staff. Developed, implemented and administered center

operations of this medically based fitness center. Responsible for all

personal training and management, facility operations, program development,

special events, membership sales, marketing initiatives and retention

programs. Responsible for overall financial success of the club; prepared

annual budgets, quarterly reports and monthly revenue forecasts.

CMA Direct - Bloomingdale, IL 2000 - 2002

Leasing Consultant/assistant property manager

Prepared budgets, competitive marketing analysis, leases/new construction

lease-ups and managed tenant relations for various residential properties.

Involved in day-to-day operations including capital improvement projects,

invoicing, building, ground and vendor management.

New Century Information Services, Inc. - Chicago, IL 1998- 2000

Marketing & Sales Director

Aggressively pursued new business and prepared and negotiated bid

proposals, sales reports and quarterly revenue projections. Secured

several major national retailers in U.S. and Canada as clients, such as

Bloomingdale's and Sears Canada.

Professional Skills

Skilled in all major software products, including: Microsoft Word,

Microsoft Excel, ACT, Publisher, PowerPoint, Outlook, Adobe and various

other management control systems. Excellent listening, writing and

presentation skills, and the ability to communicate effectively with all

levels of employees.

Education

Bachelor of Science (Retailing/Merchandising), Syracuse University -

Syracuse, NY

. Wide range of professional development courses through organizations

such as: IHRSA (International Health, Racquet, & Sportsclub

Association), MFA (Medical Fitness Association), IDEA Health & Fitness

Association, Club Industry, Illinois Fair Housing and AMA (American

Management Association).

. Extensive experience in residential leasing in Property Management.

SHARON E. SIEGEL

LEASING EXPERIENCE

(Property Management)

THE MORGAN, Chicago, IL December 2010 - November

2011

1209 W. Arthur Ave. (McCaffery Interests)

Leasing Director

FIELDPOINTE OF SCHAUMBURG, Schaumburg, IL May 2007 - January 2009

730 Birch Place (Draper & Kramer)

Weekend Leasing Consultant

ONTERIE CENTER, Chicago, IL May 2006-September 2006

441 E. Erie (Metropolitan Properties)

Summer Weekend Leasing Consultant

CITYFRONT PLACE, Chicago, IL April 2001 - February 2004

400 N. McClurg Ct. (Habitat)

Weekend Leasing Consultant

PLANNED PROPERTY MANAGEMENT, Chicago, IL Year of 2000

1111/1133 N. Dearborn

Weekend Leasing Consultant

CMA DIRECT, Bloomingdale, IL September 2000 - January 2002

Full-time Leasing Consultant at various properties

throughout the city and suburbs.

NEAR NORTH PROPERTIES, Chicago, IL Year of 1999

2555 N. Clark

Weekend Leasing Consultant

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