Management Specialist

Lameck Makukutu

**** ***** **** **, *******, Texas 77073 281-***-**** ******@*****.***

Objective Experienced IT Professional with expertise in hardware integration, network design,

installation, configuration and implementation, desktop / server support, troubleshooting

and repair. Experienced in all windows platforms, Linux-UNIX and Novel. Team Player

making significant contributions to team and individual success. Seeking a position that

requires advanced technical training, providing an opportunity to improve the

systems and operations of a growing company.

Experience PC Support Services

November 20 12 to current NCO Group, Humble,TX

Provide desktop support and help desk services

Provide support for Window seven, Vista, XP and office suites and antivirus software

Assist in troubleshooting, installing wired and wireless printers

Assist clients in setting up wireless and wired in home networks

Educate end users in correctly using and maintaining their computers and laptops

IT Specialist / Field Engineer

November 2008 to November 2012 Nettech-Technologies, Houston, Texas

Provide extensive infrastructure support, design, planning, implementation and

integration of existing and future networks

Provide technical support and help desk services to new and existing customers

Onsite support specialist

Troubleshoot, identify and correct malfunctioning devices to ensure client connection to

the internet and intranets

Install and configure networking devices, install and terminate cat5e/6 cable and maintain

documentation

Assist clients in vendor selections and planning of IT rollouts and life cycle management

of equipment

Install and configure security solutions including physical access and surveillance

systems

Provide break-fix solutions and repairs for desktops, laptops, servers and mobile devices

for a 24 seat wired network, 18 mobile laptops and wireless devices, 4Servers.

IT Specialist / Network Administrator

Jan 2002 to November 2010 DT Construction Inc., Humble, Texas

Administered internal wired and wireless lans, internal and hosted file and web servers

Installed, configured and maintained network solutions and shared resources

Planned and implemented desktop and network security

Custom build pc’s and servers to meet growing demands

Responsible for network inventory and documentation, network security, storage

solutions and patch management, disaster recovery planning and management, network

design, installation, configuration and implementation, cat5/6 cabling

Assisted and co-ordinate in IT Project management and procumbent of equipment for

clients and provide help desk services and break fix solutions

Provided end user training and proper resource use to clients and existing staff

Provided Desktop support, both hardware and software, including moves, imaging,

rollouts, disaster recovery, backups, network + intranet and internet connectivity, updates

and hardware upgrades

Responsible for Document management, Scanning and desktop IP based printing and

faxing

Provided mobile device support such as laptop repairs to component level

Network Administrator / Support specialist

Lameck Makukutu

1126 North Rock Dr, Houston, TX 77073 281-***-**** ******@*****.***

05- 2009 to 09- 2010 (part-time), Start-up Solutions, Humble, TX

Responsible for network design, installation, configuration and implementation

Custom designed, built and repaired servers, laptops and desktops to suit a demanding

environment

Helpdesk specialist and trainer

Administered internal network devices and software and provided security solutions

Technical Support Representative

12-2001 to 06-2002 Compaq / Convergys Corporation, Houston, Texas

Provided Phone support and accurate solutions to Compaq customer issues

Supported Compaq Presario computer models and IJ series printers

Provided connectivity support for Prodigy and South Western Bell Internet services

Hardware Integrator / Onsite Support Specialist

04-2000 to 11-2001 Premio Computer Inc., Humble, TX

Assisted clients in designing and custom building desktops and servers and networks

Provided software and hardware upgrades and repairs, patch management and moves

Administered and implemented Premio internal network

Installed, terminated and repaired network equipment and cat5 / 5e cables

Trained new and existing clients and participated in staff development training

Responsible for network resource management and security, inventory control, and

customer problem solving and mediation

Network Administrator / Consultant / Trainer

06-2000 to 12-2001 Prepared Charter School, Houston, TX

Designed, installed and Administered internal networks, servers desktops and laptops

Provided break-fix solutions as required

Mentored faculty and students on proper use of network resources and equipment

[Participated in student technical training activities and procument of lab computers

Responsible for a two center, 300 seat WAN.

Desktop Support Specialist / Hardware Integrator / Trainer

05-1997 to 06-2000 Chip smart Computer Outlet, Spring, TX

Administered and maintained internal networks

Built and configured Pac’s and servers as per client requests, as well as repairs and

upgrades

Assisted in training, development and orientation of new and existing technicians

Provide hardware firmware update services and RMA testing according to manufacturer

specs

Provided help desk services to all customers and technicians.

Technologies Employed

Proficient with Microsoft Windows 9x, XP, ME, 2000, Vista and Windows 7, Linux

Windows NT 3x and 4x, server 2000, advanced server 2000, Red hat Enterprise and

Fedora, Mandrake, Suse, Novel, Server 2003 and Server 2008.

Microsoft Office suite, Maximizer CRM, Symantec and MacAfee security solutions, Cisco

IOS, Outlook Express, Outlook, outlook express, Computer Ease, AS400,

QuickBooks, Microsoft project and project server, Citrix. Acronis, veritas, Nova,

Education LoneStar College (North Harris College), Houston, Texas 07- 1994 to 05-2002

Associate of Applied Science Electronics Engineering Technology

Majors: 1. Computer Hardware Specialist

2. Telecommunications Specialist

Associate of Applied Science In Computer Information Systems

Majors: 1. Networking Specialist

2. Novel networking Specialist

Advanced Certification: 1. Novel Web server Management

Lameck Makukutu

1126 North Rock Dr, Houston, TX 77073 281-***-**** ******@*****.***

Texas Southern University, Houston Texas 12/1999 - 07-2006

B.Sc. Engineering Technology, Electronics / Computer Engineering Technology

Microsoft certified, Novel Certified, A+ certified, Cisco CISSP in progress

References References are available on request.

Lameck Makukutu

1126 North Rock Dr, Houston, TX 77073 281-***-**** ******@*****.***

Contact this candidate