Customer Service Sales

Ronda Gaffney

***** ******** ***., *******, ** 48240

Cellular 313-***-****, Home 313-***-****, ***********@*******.***

Customer, Administrative, & Support Services

Summary of Qualifications

Honest dependable, self-starter, team player, and consistently exceeds targets; Provides a high

level of customer service and client relations based on outstanding communication and

interpersonal skills. Highly motivated and dedicated; Experienced in dealing effectively on all

levels of business; Customer service and team oriented. Hard working team player with proven

ability to commit to projects from start to finish; Adapts quickly to changes; Manages own time

and deals with stress effectively. Outstanding attendance record;

Employment History

Cancer Support Services, Dearborn, MI 2010 to Present

Donation Verifier

Promptly answers telephone calls to reflect professional corporate image; Process payments in a

timely manner; Conducts sales, produce revenues, and promotes a team concept to ensure

customer satisfaction and repeat business. Focused on providing customer service that generates

substantial referral business;

Walter Reuther Psychiatric Hospital, Westland, MI 2008 to 2010

Resident Care Aide

Coordinated with all departments ensuring smooth operation; provided client-centered care in

cooperation with multi-disciplinary team. Performed initial assessments, charting, along with

ordering lab work and x-rays as necessary; Provided care to HIV-positive, and MERSA patients;

Assisted with general medical care and treatment to the psychiatric inmate population.

Administered vital signs, and sat in on patient therapy counseling sessions. Complied with all

government safety and security standards;

Courtyard Manor Wixom, Wixom, MI 2006 to 2008

Direct Care Worker

Provided care and supervised individuals with special needs. Responsibilities primarily included

assisting with the development of daily living skills, documenting residents’ progress towards

rehabilitation goals documented the resident's progress towards rehabilitation goals; Furnished a

healthy environment by deep daily cleaning and assisted with meals; Displayed appropriate

behavior and taught life skills to residents; Implemented instruction and evaluation in areas of

daily living skills and independent living skills to enhance the resident's ability to reach his/her

highest level of independence.

JARC, Farmington, MI 2004 to 2006

Direct Care Worker

Provided direct supervision to individuals in residential programs; Managed daily activity

schedules; Administered daily vital signs, medication, and daily transportation; Conducted

cleaning and meal services; Coordinated travel arrangements; Mentored the mentally challenged

adolescence; Light book-keeping duties; Evaluated and documented daily living and medical

behaviors. Advised physicians with client's medical care history and concerns;

Vista Maria, Dearborn, MI 2003 to 2004

Direct Care Worker

Supervised daily group sessions and group activities; Skilled in handling the public with

professionalism and sensitivity; served as a mediator and negotiator providing dispute resolution;

specialized in drug/alcohol education, anger management, dropout prevention, future planning,

and effective communication techniques; provided outreach and crisis intervention; assisted

clients with accessing community resources; easily establish rapport with people of all ages,

cultures, and beliefs; responsible for assessing physical and emotional needs of residents.

Proficiencies

Proficiencies

• Exhibits a high level of effort and commitment towards performing work, demonstrates

responsible behavior.

• Provides a high level of customer service and client relations based on outstanding

communication and interpersonal skills.

• Detailed-oriented and resourceful in spearheading, organizing and completing projects.

• Ability to multitask effectively.

Skills

• Computer proficiency on Windows platform includes QuickBooks and MS Office

applications (Word, Excel, and Outlook).

• Creative problem-solver. Identify problems/needs and initiate logical, effective solutions.

Consider whole problem and focus on real impact of decisions and actions.

• Prepare general office correspondence and reports. Perform general office tasks. Courteously

answer telephone, take messages, and greet customers,

• Sales Support, Confidential Correspondence and Data; Basic Secretarial; Customer Service;

2

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