Customer Service Quality Control

Hussein Abdullahi Abdi

*** ****** ******

Saint Paul, Minnesota 55104

612-***-**** Cell

Emails: ***********@*****.***, ***********@*****.***

Objective: To become Workforce Area Director where my experience on non profit and community work in the areas of case management, job development, job placement, problem solving, building relationship and leadership skills can be an asset in your organization.

Qualifications: Hard worker, honest, reliable, punctual, good customer service and

passionate to serve for diverse communities with different backgrounds.

Work experience:

Emerge Community Minneapolis, Minnesota Employment Facilitator II 01/2006 – 06/2012

• Provide customer service to clients & other center visitors

• Coordinate integrated workforce services

• Conduct job clubs

• Assess client status to decide his employability

• Do intakes and set employment plan goals

• Do job development and client advocacy

• Client/Employer dispute prevention and intervention

• Networking and community outreach

• Maintain good relationship with EC & MFIP/DWP providers

• Report job placements and update client status to MFIP/DWP case managers and Eligibility coordinators

• Handle difficult clients in a convincing way

• Organize meetings and keep minutes

• Manage effectively case loads

• Do other assigned tasks that might be necessary for the program and agency

• Take initiatives before coworkers ask for help

Ace Parking Inc. Phoenix, AZ

Cashier/Customer Service 07/2005 – 10/2005

• Handle money transaction cash/credit

• Answer questions and give directions

• Provide customer service

Staffmark Phoenix, AZ

Machine Operator/Production 08/2005 – 10/2005

• Produce computer parts

• Do quality control

• Record faulty and good parts

Oak Canyon Manufacturing Inc. Phoenix, AZ

Packaging 03/2005 – 06/2005

• Take daily orders of cabinet lists

• Prepare package sizes

• Package all cabinets, tape and label them

United States Embassy Kampala, Uganda

Interpreter/Translator 01/2001 – 02/2005

• Help Immigrants sponsored by relatives in US

• Help them fill out visa application forms

• Help consular during interviews by interpreting/translating

Swedish Embassy Kampala, Uganda

Interpreter/Translator 01/2001 – 11/2004

• Help Immigrants sponsored by relatives in Sweden

• Help them fill out visa application forms

• Help consular during interviews by interpreting/translating

Research Directorate(Min. of Agric.) Mogadishu, Somalia

Research Officer 1984 – 1990

• Lay out experimental designs

• Carry out required experiments in the Center(CARS)

• Do on-farm trails & analyze data collected

• Advice farmers on crop pests problem

• Provide farmers integrated techniques to rise their production & profitability level

Education: Normandale Community College Bloomington, MN

GCDF Certificate 04/2010

Makerere University Kampala, Uganda

Masters Degree (Agric.) 01/ 1998

Somali National University Mogadishu, Somalia

Bachelor Degree (Agric.) 06/1990

Afgoi Agricultural Secondary School Afgoi, Somalia

Secondary School Leaving Certificate 1983

Languages: Somali, English, Italian, Swahili

Reference: Available upon request

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