Customer Service High School
Resume:
Khaled S. Williams
Cleveland, Ohio 44144
**************@*******.***
SYNOPSIS Steady management progression in retail and operations
SUMMARY: business throughout my career. Seeking professional growth in fast paced environment within Cuyahoga County.
EDUCATION: * Attained a High School Diploma
Date Received Diploma: May 2000
James Ford Rhodes, Cleveland, Ohio
COMPUTER Software Tools:
SKILLS SAP business tools, Word, Excel, Access, Power Point
WORK Front Desk Agent, October 2012-Present
EXPERIENCE: Holiday Inn Express, Cleveland, Ohio
Proactively assist administration with the gathering of information on clients prior and during facility visit. Assist on customer retention by understanding their needs and expectations.
* Retail Sale Representative, September 2004-August 2012
Verizon Wireless, Strongsville, Ohio
Assisted customer retention and future colleagues of potential customers with the use of Verizon value based techniques. Met monthly goals limits set within company by focusing on major selling points.
*Cashier, May 1998-May 2004
Burger King, Cleveland OH
Worked as a team member with other employees to sell various items sold within the establishment. Scheduling of the materials delivered within the establishment through vendor relations.
SKILLS Excellent communication skills *Register Operator
*Strong personal organization skills *Computer Literate
Strong analytic & problem solving skills *Customer Service Exp.
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