Sales Training

HADINE Ayoub

** *****

Discovery Gardens Street *3 B244

DUBAI UAE

Mobile : 009***********

************@*******.***

CLUSTER SALES RESERVATION ADVISOR

OBJECTIVE

• To obtain a professional experience and an advanced position by joining a promising international organizations that would develop and enhance my qualifications and to reach the highest goals achievable within that field

WORK EXPERIENCE

Jul 2012 Certificate for Training in E Commerce and Distribution Operations Summer Classes

Emaar Hospitality Group

GDS & CRS Systems

E Distibution Operations

E Marketing

Extranet Reservations

Aug 2010 Working with EMAAR HOSPITALITY GROUP DUBAI UAE

THE ADDRESS HOTELS & RESORTS Sales & Marketing Cluster Sales Reservation Advisor

-Making Hotel rooms & apartment reservations for 8 Hotels by Phone Email Fax GDS Internet and Extranet

Booking.com/Expedia/Emirates Holidays/GTA/Agoda

- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

- Create and send proforma invoice to Business clients

- Arrange airport transfer and assist with visa application forms

- General customer services by email & phone

- Check traces

Oct 2009 Working in ROYAL MANSOUR CASABLANCA LE MERIDIEN STARWOOD 5* LUXE

Rooms Reservation Agent

- Making Hotel Rooms Reservations by Phone Email and Internet

- Update reservations ensuring a flawless check in and check out process

- Assist Guests regarding hotel facilities in an informative and helpful way

- Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is

maintained

Training for Room Service

Le Meridien Training Orientation

Mar 2009 Certificate Of Appreciation of the opening of GRAND HYATT DOHA HOTEL 5*

on March 22. 2009

Dec 2008 Working in GRAND HYATT DOHA HOTEL 5* LUXE QATAR

Front Office Business Centre Agent / Sales & Marketing Reservation Agent

Hyatt Training Orientation Pre Opening

- Follow daily check list and reports according to the business demands

- Ensure that all guest problems are resolved

- Making Hotel rooms & Villas Reservations

- Check traces & Arivals

Juin 2007 Training in DIWAN CASABLANCA HOTEL 4*- Casablanca (5 months)

Front Desk & Reservation

May 2007 Training course in Hotel CLUB VAL D’ANFA 4*- Casablanca

Front Desk & Reservation

April 2007 Training course in Hotel AZUR 4*- Casablanca

Front Desk

April 2006 Training course in Hotel LE LITTORAL 4*- Casablanca

Front Desk & Reservation

2006 Visits Organized: Hotel Gulden Tulip Farah / Hotel Les almohades Ramada / Hotel

Kenzi Basma

ACHIEVEMENTS & RECOGNITION

Nov 2012 2 Certificates for achieving high Score in Calls Quality IFH Mystery Shopper call

Program 86% and 93%

Sep 2012 Certificate Of Appreciation of BEST TOP BAR SELLER AED 331.000

For All Emaar Hospitality Group Hotels

Sep 2012 2 Certificates for achieving high Score in Calls Quality IFH Mystery Shopper call

Program 88% and 98%

Sep 2012 Certificate in Recognition Quality of Services High performance and Standards

From The Address Dubai Marina

April 2012 Certificate in Recognition Quality of Services High performance and Standards

From The Address Dubai Marina

Mar 2011 Certificate Of Appreciation of BEST TOP BAR SELLER

For All Emaar Hospitality Group Hotels

Feb 2011 Certificate Of Appreciation of BEST TOP BAR SELLER AED 550.000

For All Emaar Hospitality Group Hotels

Jul – Nov 4 Certificates for achieving high Score in Calls Quality IFH Mystery Shopper call

2011 Program

EDUCATION

Aug 2012 Certificate TSA Training Services Quality in Professional Reservation Sales & Up Selling in

Reservation

Jun 2011 Certificate of IFH Training Quality in Professional Reservation Sales & Up Selling in

Reservations

IFH Institute For Hospitality Management Dubai UAE

Jun2009 SPANISH INSTITUTE CERVANTES CASABLANCA

Certificate success accelerated courses

2005-2007 ISMT Higher Institute of the trades of Tourism – Casablanca

Holder diploma technician of Tourism

Techniques of lodging: reception customers

Reservation & Sales

Techniques of sales

Marketing

Techniques of communication

Techniques of restauration Knowledge

Tourist animation

Languages French/ English/ Spanish

2004-2005 ENGLISH INSTITUTE – Casablanca

2004 High school Moulay Ismail – Casablanca

BACCALAUREAT languages

ACQUIRED COMPETENCES

Knowledge data processing: Word, Access, Excel, Power Point, Outlook, Internet, Opera, Triton, Fidelio, Starguest,

Micros, GDS Reservations System

Languages: Arabic

French / English

Spanish/ Dutch

OTHERS

Born 28 March 1987 - Single person

Hobbies : Traveling, studying the languages, Internet

Nationality : Moroccan

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