High School Pvt Ltd

Hemant Sharma

Address: E-**, First floor

Sec- **, Noida-201301 U.P.

Mob - 971*******,971*******

Email- ***********@*****.***

Objective

A bent towards integration of Processes and People for the profitability of

the company through customer delight. Productive in a high volume and high

stress environment

Work Experience

. Worked with IQOR India Pvt Ltd. as an executive since Nov 2009 to Sep

2012. (Voice Based Support to US customers)

Designation - Executive

Responsibilities

. Inbound and Outbound calls of the existing customers for Payment on

delinquent account

. Providing customer support by explaining the process

. Collecting Payment on phone

. Documentation of all procedures and process specifics for accounts

. Mentoring new recruits

. Client interaction and building relationship

. Nourish Team culture and ensure Team motivation

. Meeting process SLA and other Metric's that includes

o Monthly Target of amount collected

o Monthly Target of payments collected

o Call Quality

Process - Initiatives

. Knowledge dissemination as a Mentor

. Efficiently maintaining call Quality

Education Qualification

. Bachelor of Arts (2005) from Dr. BR Ambedkar University Agra

. Intermediate from U.P. Board in 2002.

. High school from U.P. Board in 2000.

Other Qualification

. Post Graduate Diploma in Computer Application (PGDCA) from BTEUP

Strengths

Team Builder, self-confident, Excellent Communication Skills, Sincere and

hard -Working, and Motivator.

Personal Details

Fathers Name : Mr. Natthi Das Sharma

Contact No : 971*******

Language Known : English and Hindi

Marital Status : Single

Date of Birth : 10 March 1985

Date: Signature

Place:

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