Customer Service High School
Resume:
Claudia Roberts
Garden Grove, CA 92840
Skills and Qualifications:
6+years of cumulative restaurant related experience.
Bilingual, fluent English and Spanish.
Versatile, enthusiastic, friendly, hardworking individual; driven to meet or exceed expectations.
Excellent organizational skills.
Able to work under pressure and in fast phased environments.
Strong ability to analyze and solve problems.
Fast learner; quickly incorporate and implement new procedures.
Experience as a: Customer Service Representative, Hostess, Cashier, Line Cook, Barista and
Baker.
Some experience working with and around kids.
Able to operate baking equipment.
Knowledge of baking and cake decoration.
Very good communication and interpersonal skills.
Creative.
Experience working with fondant and gumpaste.
Excellent customer service.
Very detail oriented.
Trained to use variety of kitchen tools, including electric mixers, pans, rolling pins, and cutting
tools.
Excellent computer skills. Proficient with Microsoft Office.
Education:
Art Institute of California- Orange County: Currently enrolled in the AA .Baking and Pastry
Program.
Cuisines Studied: Fundamentals of Cooking, Baking and Pastry Fundamentals, Latin Cuisine.
Rancho Alamitos High School: High School Diploma 2003
Work experience:
Secret Garden Coffee Shop
Job Title: Cashier/Barista.
Employed: 2003/2005
Job Duties:
Open and close establishment.
Count money in cash drawers at the beginning and at the end of shifts to ensure that
amounts are correct and that there is adequate change.
Issue receipts, refunds, credits, or change due to customers.
Stock shelves, and mark prices on shelves and items.
Maintain clean and orderly working area.
Advertise special deals.
Trained new employees.
Brew coffee and prepare specialty coffees like lattes and fraps.
Ralph Brennan's Jazz Kitchen
Job Title: Baker/Line Cook.
Employed: 2005-2007
Job Duties:
Maintain clean and orderly checkout.
Keep daily inventory of baked products.
Trained new employees.
Prepared and baked small and big quantities of breads, pastries, and other baked goods
for consumption on premises.
Roll, cut, and shape dough to form rolls, pie crusts, tarts, cookies, and related products.
Cut and prepare all items for the line station.
Prepare food by order in a fast phase environment.
Use a variety of kitchen tools, including electric mixers, pans, rolling pins, and cutting
tools.
Home Town Buffet:
Job Title: Cashier/Baker/Home Town Bee Mascot
Employed: 2007-2009
Job Duties:
Open and close establishment.
Greet customers entering establishment.
Maintain clean and orderly checkout and working areas.
Answer customers' questions, and provide information.
Trained new employees.
Sell and advertise gift card and senior cards.
Use a variety of kitchen tools, including electric mixers, pans, rolling pins, and cutting
tools.
Entertaining kids all ages while wearing The Bee Costume.
Handing out balloons and crowns to kids.
Taking pictures with kids while wearing The Bee Costume.
Mixing and baking ingredients according to recipes to produce small and big quantities of
breads, pastries, and other baked goods for consumption on premises.
Operate, clean and perform maintenance on baking machines and equipment.
Roll, cut, and shape dough to form rolls, pie crusts, tarts, cookies, and related products.
Disneyland
Job Title: Cashier
Employed: 2008 (Jan-Sep)
Job Duties:
Open and close establishment.
Maintain clean and orderly checkout area.
Answer customers' questions, and provide information.
Stock and organize shelves.
Operate all cash and credit transactions.
Sepia Studios
Job Title: Cashier/Children Photographer.
Employed: 2009-2011
Job Duties:
Open and close establishment.
Greet customers entering establishment.
Handle all paperwork, order forms, credit card slips etc.
Help parents with changing the children to different outfits.
Process picture orders.
Organize dressing room, clothes, and accessories.
Maintain clean and orderly working area.
Answer customers' questions, and provide information.
Take pictures of children ages: 4monts – 12 years.
Sell and advertise picture packages and special deals.
American Airlines
Job title: Passenger Service Agent
Employed: March 2011-July 2012
Job Duties:
Provide efficient friendly service to all of our customers.
Check costumer in at the ticket counter and ensure proper handling of luggage.
Promote and sell air travel.
Book new reservations.
Complete all necessary arrangements for accommodating passengers such as, prepare
itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage as well
as collect excess baggage charges.
Assist customers with self-service machines.
Handle all credit card, check, and cash transactions.
Make public announcements and coordinating passenger aircraft boarding / deplaning in
the gate area.
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