Customer Service Representative

Lenise Bryant

**** * ********* **, ******, Tx ***62,Cellular: 267-***-****

E-mail: *********@*****.***

Accounts Payable ( Customer Service Representative ( Case Management (

Claims Representative ( Patient Registration

Career Profile:

. Strong customer service professional offering over 10 years of

excellent communication and problem-solving skills

. Dedicated to achieving quality customer service satisfaction

. Ability to focus on multiple projects, develop strategies and meet or

exceed deadlines

. Reliable, trustworthy and very well organized

. Working knowledge of Windows, Microsoft Programs, Internet, operation

of fax machine, clerical skills, excellent data entry skills, filing,

and typing speed of 40-50wpm

Experience:

Ecova

Richardson, Tx

Mail Room Clerk

08/12-

09/12

. Worked at Ecova through Aerotek agency for a temporary to permanent

position

. Handled up 100-200 pieces of mail daily to have processed into the

company's system

.

CVS Caremark

Irving,Tx

Data Entry

11/11-4/12

. Worked at CVS Caremark through Aerotek agency for a temporary to

permanent position.

. Handled up to 60-80 entries a day for patients who need medications

via mail.

Keystone Mercy Health Plan

Philadelphia,

PA

Customer Service Representative

10/10-9/11

. Taking inbound calls for Keystone Mercy Health Plan, Amerihealth

Partners, and Horizon NJ Health. These three line of business are

Medicaid HMO insurance plans.

. Assists members with benefit information. Verify what covers for the

member in the plan that chosen for them by the state.

. Assist providers with any questions or concerns about their patient's

benefits.

CIGNA Tel Drug

Horsham, PA

Claims Processor

06/05-05/09

. Received 200 order forms a day to begin processing patients doctor

prescribed medications

. Entered data from source documents which included patients name,

address, medical history, medication name, directions and doctor who

prescribed medication into the computer using company software (Argus)

. Processed doctor prescribed prescriptions into the computer system for

the pharmacist to verify a 90 day supply

. Helped scan orders forms, prescriptions, coupons and special notes

into the computer system for processing to begin

. Packed and prepared medication to be shipped out to patients

Customer Service Representative

10/01-06/05

. Handled 200 inbound calls from patients to assist them with placing

their orders, checking status of orders, informing them of co-

payments, solving problems and answering any other questions to ensure

quality customer service

. Assisted patients with making delivery arrangements for doctor

prescribed prescriptions

. Responsible for making outbound calls to patients regarding any

emergency or lost orders

. Attended monthly meetings to learn any special updates regarding

computer systems or medications

. Responsible for special projects given by supervisor

NCO Financial Systems

Upper Darby, PA

Public Utility Commission Reporter

09/00-10/01

. Processed detailed reports for PECO Energy customers regarding their

concerns with PECO not being fair with payment arrangements, meter

readings and shut-offs

. Contacted PECO customers to ensure they have the help they need to

keep their service active

. Responsible for making outbound calls to Public Utility Commissioner

regarding customer complaints at PECO energy

. Utilized excel to track reports from the Public Utility Commissioner

. Met monthly deadlines

Customer Service Representative

09/99-09/00

. Handled 300 inbound calls a day from customers to answer any

questions, explain available government services or resolve concerns

with their PECO bill

. Assisted customers with payment arrangements to keep their account

active

. Updated customer's financial information to find out if they qualified

for a monthly budget

. Explained to customers, a full breakdown of their bill

. Handled restorations for customers who paid their bills

Education:

New Wave Resources

Philadelphia, PA

Business Finance 02/10-

Present

Knowledge gained: Accounts Receivable, Accounts Payable, Bookkeeping,

Payroll, Microsoft Excel, Microsoft Word, Administrative and Customer

Service

BOK AVT High School

Philadelphia, PA

Diploma

09/91-06/95

References available upon request

Contact this candidate