Customer Service, Order Management, Sales Coordination, Logistics

SUMAN SENGUPTA

Mobile: +91-989*******

E-Mail: ***************@*****.***

________________________________________

Secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Supply Chain Management/ Order Execution

________________________________________

Oct’88 to Mar’90 J.R. Engineering Co., Mumbai Vendor Development Officer

May’83 to Sep’88 Teksons Pvt. Limited, Thane Planning Assistant

May’90 to Apr’12 Grindwell Norton Limited, Mumbai

Growth Trail:

May’90 to Apr’94 Executive/Customer Service Assistant

May’94 to Apr’98 Senior Officer

May’98 to Dec’05 Deputy Manager

Jan’06 to May’10 Customer Service Manager

Jun’10 to Apr’12 Manager Purchase and Stores

Key Accountabilities:

Taking care of Raw Material & ensuring adherence to Inventory Norm, Inter unit Stock transfer and handling Customer Service.

Handling Logistics functions, Planning, Inventory Management, Customer Service, Forecasting, Transportation & Distribution, implementation and execution of sourcing strategies and conducting audits ISO 9001, ISO 14001 & OHSAS 18001.

Managing production, Order Confirmation team, Inventory Management, Dispatch section and coordinating with TCS for ERP implementation.

Taking care of Customer and branches, Creation & Order Conformation, Releasing MRP report, giving feedback to branch offices and Planning & execution the logistics.

Handling stock, making appropriate arrangements to ensure on time deliveries and accounts.

Managing logistics, settling the accounts with the owners and completing the control of logistics and developing long-term partnerships with local and managing day-to-day supplier performance to ensure meeting of service level, cost, delivery and quality norms.

Handling service to all India customers for order execution along with coordinating with the Branch Sales offices and Production Department and Taking care of commercial complaint clearance.

Taking care of affiliated Source plant of Saint- Gobain to ensure that some specific products are available in time and service index for affiliate sourcing.

Handling quality product delivery, overall operations involved in production planning including coordinating in marketing, manpower management, supplies and up-time of equipment.

Managing data related with productivity, service levels of the plant, out going product’s quality and rejection trends.

Planning Auto flowing of rejected items and handling processes for stocking agreement (VMI) for key account customers.

Handling manpower by reduced from 3 to 1 by implementing better system/processes for generating invoices.

Attainments:

Successfully converted many small customers to partner customer by providing better service.

Awarded Total Customer Service from FAG, Bharat Forge and Bosch.

Efficiently played a major role for ERP implementation in the department.

Attained appreciation letters from the company in the year 1993, 94, 97 and 2008.

Achieved and introduced training modules for transporters & loaders and Loading platforms in the dispatch section for safe handling of materials.

Successfully made two improvements (minimum) in the day to day work (Kaizen).

Introduced New modules for Order Confirmation, Worked with TCS for ERP implementation.

Efficiently took Quality objectives for error free order confirmation.

1983 B.Sc. in Chemistry from Kolkata University, Kolkata.

Date of Birth: 11th November 1960

Address: Flat No-302, Sujay Enclave, Plot No-27, Sec-12, Vashi, Navi Mumbai-400703

Contact this candidate