Manager Customer Service

Location:

Salary:

$39,000

Posted:

December 17, 2012

Fidel M. Montoya

Qualifications

** ***** ***** **** & Beverage Experience

Food & Beverage Safety Management - Certified by the State of Florida

Basic Management Training Certificate

Advanced Management certification

Excellent Communications and Customer Service Skills

Strong organizational and Computer Skills

Bilingual – Fluent in English and Spanish

Experience

2011 – Present Krystal Co. Winter Haven, FL

Operations Manager

Ensure that labor is managed and that labor guidelines are met hour by hour. Responsible for

the safety issues and that they are documented and corrected in a timely manner. Follow up on

all customer complaints to ensure that they are handled quickly and properly. Ensures that all

food safety and sanitation practices are followed and that each shift is set up for success.

Responsible for all administrative and security issues that they are handled correctly and within

company policies. Develops and trains service and production managers for next level

promotions as well as all new hired staff.

2004 – 2011 WDW Coronado Springs Lk Buena Vista, FL

Restaurant Manager

Coordinate all food service activities involving Room Service at Hotel or at Convention

Functions. Estimate food & beverage costs, requisitions and purchase supplies. Confer with

food preparation and other personnel to plan menus and related activities involving room

service, pool bar and hospitality operations. In charge of hiring and assignment of personnel to

effectively attend guest needs. Investigate and resolve food quality and service complaints.

Accurately review financial transactions and monitor budget to ensure efficient operation, and

to ensure expenditures stay within budget limitations.

2000 - 2004 WDW Coronado Springs Lk Buena Vista, FL

Assistant Room Service Manager

Room Service Assistant Manager: Efficiently assist the Room Service and Hospitality Director in

supervising, managing and delegating responsibilities to a staff of 2 supervisors, 6 servers and 4

cashiers. Arrange employee schedules and accurate process weekly payroll. Demonstrated Superior

Organizational skills to accurately prepare Hospitality Invoices distribute cash for the outlet cashiers

and perform monthly inventory register. Efficiently and adequately arrangement of VIP and

Hospitality Suites including Mini Bar set up.