Customer Service Insurance

Teresa K. Canady

**** ********** **

Garland, Tx. 75042

214-***-**** ******.******@*****.***

OBJECTIVE:

Seeking an administrative position that will utilize my computer knowledge, strong people skills,

organizational abilities, business experience; and my extended experience in the customer service

environment.

EMPLOYMENT HISTORY:

Diebold, Inc. Coppell, TX 04/2012 – Present

Implementation Project Coordinator

• Communicating with Customer and Management Team

• Scheduling Dates for Installations

• Scheduling Resources

• Triggering ATM’s

• Releasing Equipment

• Tracking Technicians

• Documenting all Orders

• Meeting Schedule Deadlines

• Submitting CFIN’s for order closures

Diebold, Inc. Coppell, TX 04/2010 – 09/2011; Returned 01-2012 to 04-2012

CFIN Processor

• Member of a Project Office

• Worked with a team responsible for processing documents daily to reflect accurate revenue

recognition for the company

• Meets month end deadlines

• Data Entry

State Farm Insurance Tony R. Jones Agency Flower Mound, TX 06/2003 – 02/2010

Customer Service/Office Representative

• Selling and servicing of Property and Casualty products for the agencies book of business

• Selling and serving of Life and Health products

• Filled and processed claims for all lines of business

• Authorized to issue claim payments to policyholders within the company guidelines

• Responsible for scheduling meetings for the Agent. Quarterly meetings and Family Insurance

Check-Ups with policyholders

State Farm Insurance Larry B McHargue Agency Plano, TX 06/1996 – 06/2003

Customer Service/Office Representative

• Selling and servicing of Property and Casualty products for the agencies book of business

• Selling and serving of Life and Health products

• Filled and processed claims for all lines of business

• Authorized to issue claim payments to policyholders within the company guidelines

• Responsible for scheduling meetings for the Agent. Quarterly meetings and Family Insurance

Check-Ups with policyholders

EDUCATION:

Genoa Central Schools Texarkana, AR

High School Diploma

COMPUTER SKILLS:

• Microsoft Word 2007

• Microsoft Outlook

• Excel 2007

• 10 Key

• Type 55-65 WPM

• IMAP (Implementation Management and Planning)

• Baan iv

• DOMS

• Sessions

IAS

DGFW

EQIQ

GISR

• IDOC

• Menlo Worldwide Logistics

STRENGTHS:

Punctual, Dependable, Organized, Multi-Task, Team Player

References available upon request

Contact this candidate