Sales Customer Service
Resume:
GARINEH GALIAN
** *** *** *** * Brooklyn, NY ( **1. 888. 0141 (M) (
*************@*****.*** (
Work Experience
Joey Creative
Hoboken, NJ
B2B Digital Advertising Sales
Highlights:
o Created sales training portfolio
o Conduct the prospecting of leads to various businesses that meet our
targeted markets.
o Restructured sales standard operating procedures (SOP).
o Designed a new FAQ template, which provided customers a concise
understanding of the Digital Ad Network.
o Analyze trends including benefits, market capitalization, competitors,
client pushback, and opportunity gaps.
IS 211 John Wilson
Brooklyn, NY
Special Education Teacher 9/09 to
9/12
Highlights:
o Only member on staff to receive tenure upon completion of three years.
o Praised for effectively raising student achievement, rigor and state test
scores each year in English Language Arts and Social Studies for grades
6, 7, and 8.
o Achieved an average increase of over 75% per class per year for over 3
years in English Language Arts state test scores, one of the highest
amongst the Special Education Department.
o Recommended to join Inquiry Team and serve on Board of Teachers to
represent the school and expand upon personal success during the state
"Quality Review" by administrators.
o Designated to spearhead summer curriculum development workshop, which
later served as model for new curriculum initiative.
o Assigned by Principal to serve as Special Education Mentor for Special
Education department of 12 educators.
o Served as liaison between administration and staff while offering lesson
planning assistance, developing classroom management techniques, sharing
resources, leading lessons and aiding teachers with modifying current
curriculum to meet special education students' needs and levels.
o Developed a teaching portfolio of annual testing data and related figures
to systematically measure student growth by remodeling the school wide
focus.
Nat Sherman International
New York, NY
Assistant Director of Retail Operations
11/06- 2/08
Highlights:
o Promoted to Assistant Director of Retail Operations after 2 years of
profitable sales in the top 10% of sales force.
o Managed sales team of 12, recruiting new hires leading to restructuring
of accountability and repeat business.
o Built and maintained relationships with existing and new clients and
vendors.
o Initiated promotional events and merchandise by exposing brand to new
markets and expanding brand not just locally but nationally, increasing
the company's mail orders by 10% annually.
o Directed advertising initiatives and recruited new media outlets
including promotional advertisements in local and national publications.
o Delegated staff members to each take on new roles to advance and grow
brand leading to weekly in store promotional events with locally based
vendors.
o Executed the remodeling of new POS system, which required sales force to
track client purchases as well as personal information enhancing repeat
business and brand loyalty.
o Served as liaison between the retail store and its operations, and
corporate.
o Monitored, outlined, summarized and submitted sales and data of daily
retail operations to corporate, tracking any discrepancies.
o Led pitch meetings to executives at corporate level regarding new
products, promotional advertising, marketing initiatives and inventory
controls, leading to new product placement and overall monthly sales
growth.
Nat Sherman Incorporated Fort Lee, NJ
B2B Wholesale Dept, Vendor Support Specialist 6/06-
11/06
Highlights:
o Served as liaison between 30 sales representatives nationally and their
respective consumers.
o Single handedly represented customer support care for company's B2B
division.
o Transformed and strengthened the database used to save and share
information between consumer specialist and rep during time in position.
o As a result, was asked to train the specialist who initially trained me
for the position upon returning to retail division.
o Solved and screened consumer needs and concerns and delegated information
to territory reps.
Nat Sherman International
New York, NY
Sales Associate 11/04-
6/06
Highlights:
o Achieved top 10% in sales and customer service in flagship retail store.
o Assembled personal client book and managed client purchases both
nationally and internationally.
o Aided with planning, organizing and execution of weekly promotional
events held at the Fifth Avenue location.
o Mentored and trained new hires.
Education
Brooklyn College, Brooklyn, NY
Master of Science in Education, Middle Grades 5-9,
GPA: 3.9
KAPPA DELTA PI- International Honor Society
June 2011
Fordham University, Bronx, NY
Bachelor of Arts in Communications and Media Studies
GPA: 3.2
Minor in Business Administration
May 2007
Internships
d2 Publicity, New
York, NY
Fashion and Beauty Boutique PR Firm
2005-2006
Cirillo World, New
York, NY
Sports and Entertainment Company 2004-
2005
awards
NYCTF, New York, NY
New York City Teaching Fellowship Program
2009-2012
KAPPA DELTA PI, Brooklyn College
Brooklyn, NY
Inducted into International Honor Society
2011
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