Customer Service Manager

ALAN KAYE

**-** ***** ****** . ***** Meadows, NY 11366 . **********@*****.*** . Cell:

917-***-**** . Home: 718-***-****

GENERAL MANAGER / VP OPERATIONS

eCommerce . Customer Service . Purchasing . Inventory Management

? High-performing operations-management executive with 10 plus years of

experience in operations optimizing organizational processes and

customer satisfaction

? Creative, dependable and enthusiastic change agent with proven track

record in improving efficiencies, reducing costs and increasing

revenues

? Strong leader who effectively motivates others and directs top-level

strategic corporate initiatives

? Superlative interpersonal communicator, presenter and negotiator, with

success in negotiating with vendors and landlords

? Highly analytical thinker with demonstrated ability to scrutinize

technical and financial data

AREAS OF EXPERTISE

? Quality Control and Cost Reduction ? Project

Management/Scheduling ? Negotiation and Communication

? Productivity and Efficiency Improvement ? Purchasing

? Training and Leadership

? Inventory Management ? Facilities Management ?

Customer Satisfaction

PROFESSIONAL

EXPERIENCE

Warehouse Manager, Jomashop.com, Brooklyn, NY

2011 to 8-12

? eCommerce and Wholesaler Marketer of Luxury Watches and Gifts

with sales exceeding $30 million per year

? Managed staff of 30 in 50,000 sq ft location

? Increased positive shipping scores on web stores over 20 points over

the 95% range

? Increased productivity by improving work flow

? Responsible for all receiving, processing, shipping and inventory

management of all goods

? Liaison between warehouse and front office

General Manager, Harlem Lanes, New York, NY

2010 to 2011

? Oversee staff of 50

? Negotiated all vendor contracts

? Hired new sales team to promote events and increase sales

? Improved work flow and improved POS system increasing sales and

customer satisfaction

? Reduced overhead by 15%

? Implemented new party packages

Vice President of Retail Operations, First Republic Group, Monsey, NY

2007 to 2010

? Oversee 11 Retail Malls in Southeast Valued at $ 190 Million.

? Oversee all lease negotiations, transactions, purchases and

expenses.

? Oversee all new construction; build outs and remodeling for tenants.

? Streamlined work flow to reduce expenses by 10%.

Director of Operations, Leisure Time Tours, Jamaica, NY

2001 to 2007

? Oversee Full Time Staff of 8 and Part Time Staff of 30, enhance

operating performance and oversee Customer Service

? Provided ongoing operational process analysis, communicated

project status, identified, resolved operational issues and

constraints

? Oversee all preplanning for Hotel Operations Throughout the USA and

Overseas.

? Oversee on site all Departments of Hotel Operations of 1200 guest

location and 150 staff, which included promotion of property, all

scheduling of staff, as well as guest scheduling, customer service,

accounts receivables and payables.

? Developed plans and negotiated agreements for new Hotels and

added $ 4 million to annual sales.

? Consulted and implanted new computer systems to streamline workflow

throughout the operation.

Director of Facilities Management and Purchasing, Jewish National Fund, New

York, NY 1996 to 2001

? Oversee Staff of 25, as well as enhance operating performance

throughout the operation and oversee Customer Service

? Managed 26 offices across the US, including streamlining

operations, negotiating new leases, planning and overseeing build

outs, and reduced overhead on offices by $1 million dollars annually.

? Consulted and implemented new computer systems to streamline

workflow throughout the operation.

? Managed and implemented purchasing systems for entire

operation.

? Liaison between employees and lay leadership.

Director Of Operations, Image Builders, Saddle Brook, NJ,

1990 to 1996

? Responsible for production of all projects. Negotiated

purchasing and warehousing contracts with vendors and customers.

? Control an average inventory valued at over $1,000,000.00.

? Supervise staff of 4 foreman and 18 employees.

? Researched and developed new computer system for inventory control

with specific applications to our business.

? Implemented monthly catalogue mailers and follow up marketing with

customer service dept.

? Spearheaded a move to our present facility including all contractual

work without loss of production.

General Manager JMJ Screen Printing, Inc. Hackensack, NJ 1984 to 1990

? Responsible for Purchasing, production, inventory management, and

shipping.

? Implemented new production and shipping systems, streamlining

operations and reducing the time to manufacture.

? Handled key accounts including; Foot Locker, Marvel Comics, Nike.

Technical Director Telcom Research, Inc. Teaneck, NJ 1978 to 1984

? Coordinated arrangements for survey teams for national marketing

tests.

? Supervised 4 marketing teams.

? Marketing research, monitoring customer response and compiling data

for management.

EDUCATION .

TECHNICAL SKILLS

? New York University, New York, NY 1976 - 1978

? Touro College, New York, NY 1974 - 1976

? Computer Skills: MS Word, Excel, Outlook, IQ Shop, VAM, Argus

Software, Microsale POS Systems

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