Customer Service Training

PERSONAL INFORMATION:

JOB TITLE: Chef

FIRST NAME: Yekeen

LAST NAME: Kareem

ADDRESS: Block 6, Flat 1,area 2,

Section 1, Bendel Street,

CITY: Abuja

PROVINCE: Federal Capital Territory

COUNTRY: Nigeria

COUNTRY CODE: +234

MOBILE: 080********

E-MAIL ADDRESS: **.****@*****.***

NATIONALITY: Nigeria

GENDER: Male

DATE OF BIRTH: 25th September 1976

PLACE OF BIRTH: Ghana

WORKING EXPERIENCE

CURRENT JOB TITTLE: Sous chef

Employer: Tinapa Lakeside Hotel&Resort

Location: Calabar, Nigeria

RESPONSIBILITIES:

* Training the culinary team on systematic preventive approach to food

safety that identifies physical, allergenic, chemical and biological hazard

in production processes that can cause finished product to be unsafe and

design measurement to reduce this risk to safe level.

*Enforcing and following health and sanitation standard in the kitchen and

all food preparation areas.

*Providing on the job Training and follow up with correction where needed

and listing to provide solution to the question to the team ASAP.

*Reasonable food cost control without affecting the uncompromising standard

of our services.

*Demonstrating the idea of preventing the hazard rather than finished

product inspection.

JOB POSITION Chef de partie

Company: Royal Caribbean and Celebrity

cruises.(RCCCL)

Location: Miami, Fl. USA

Period: From February 2009- To December 2011

My duties and responsibilities include but not limited to:

1. Able to understand, follow train others in the use of galley equipment,

utensils

2. I understand to follow and train others on HACCP, USPH rules and

regulation.

3 I am able to carry out all job function and responsibilities in the

specific galley operation.

4. I understand, to follow and train others on basic recipe preparation,

execution and presentation. Ability to run the galley under possible

pressure.

I also understand to maintain the company standard and good cost control

without affecting the standard of the organization.

As chef de partie which is the senior middle management position onboard

ship i assist the sous chef in carry out daily operation in the galley. I

am able to cook all sources, roasting, broiling, poaching or steaming,

grilling and other cooking techniques.

Job Title: Sous Chef/ de cuisine

> Location: Chida International Hotel

Solomon Lar Way,

P.O. Box 12338,

Utako District,

Abuja, Nigeria.

POSITION Management

> Duties & Responsibilities:

1. Monitoring the cleaning and food storing area.

2. Preparing and cooking of dish; Vegetable, Meat, Soups, Sources and Sea

Foods.

3. Collaborating with executive chef in preparation of menu, staff

training of standard and method of cooking, guideline of recipes

information.

4. Positive reacting to Guest comment.

5. Maintain the food cost at reasonable level without affecting the

quality and standard.

6. Equip the Employee on training for advancement in the kitchen.

> Job Title: Chef de partie

> Location of job: Thai-chi restaurant, the penthouse,

Safire Plaza, Wuse II, Abuja,

Nigeria

Tel: +234********

> PERIOD September 2006 - November 2007

> POSITION Management

Duties & Responsibilities:

1. Preparation & cooking of food according to Thai-Chi's quality

standards

2. Ensuring food production is organized and efficient, especially when

busy

3. Ensuring correct levels of prepped ingredients are maintained.

4 Safety and cleanliness of all kitchen and food storage areas while

minimizing waste and maximizing cost of production ratio.

5 Training and development of junior kitchen staff

6 Creating harmonious environment amongst all staff within the

restaurant and report to Executive Chef.

* ROCKVIEW HOTEL 2005-2006, POSITION - DCDP

Job Title: 1st cook

> Location of job: Hotel Victoria Palace,

Saka Jojo Street, Victoria Island,

Lagos State,

Nigeria.

> Period: April 1999-November 2000

Duties & Responsibilities:

1. Prepared and cooked high quality food according to menu guidelines

and recipies.

2. Monitored levels of prepped ingredients continuously to ensure par

levels are maintained.

3. Assisted with the training and skill development of junior staff.

4. Used safe work practices and supported others to use them

Job Title: Demi-chef de partie

Location: Agura Hotel, Abuja

Nigeria

Period: 2003 - 2005

Duties:

1. Able to prepare and cook all the menu according to the Hotel standard.

2. Participate in the cleaning of the kitchen and responsible for ordering

and food transportation.

3. Training the junior cooks on a basic recipes preparation guide in the

culinary activities for their better future.

4. Responsible for the log and the labelling of the food prepared on daily

basis.

5. Also every other job as directed by my supervisor.

ACHIEVEMENT

excellent cooking and a demonstration skill, USPH standard regulation and

HACCP food safety, Ability to taste all food to assure the correct

preparation, Experience with high volume and 3 meal restaurant,Ala carte,

Experience implementing new food concept and menu, Successfully managing

food cost control, Knowledge of inventory.

ATTRIBUTE

-Quality of proactive,

-Passionate about Hospitality and customer service driven

-Good hygiene and professional appearance

-Demonstrate positive behaviours; smiling, polite and courteous

- Fit to work 7 days a week.

EDUCATION

-DIPLOMA IN HOTEL & TOURISM at Lagos City Polytechnic, Ikeja Lagos.

1999- 2001.

-NUTRITION & CULINARY at Agura Training Department, Abuja.

2004-2005.

- ERIN-ILE SECONDARY SCHOOL 1991-1996

SKILL:

Pre-opening, Team Building, Menu creation, Hospitality, Staff training,

Food safety, Cooking, Banquets, HACCP, I strike a unique balance between

expressive creativity and detail organization

INTEREST:

Passion for hospitality, Food and Kitchen Technology, Quality Guest

Satisfaction standard.

Referee:1. Thaosiriphand Sophon- Executive chef, long beach resort(Erawan

Hotel) Thailand. Email: *************@*****.***

2. John Ebojoh: Executive chef, Top Rank Hotel- Abuja. Email:

******.****@*****.***

3. Alana Morson: Executive sous chef- RCCCL Miami FL. USA, email:

**.*******@*****.**.**

Resume

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