Customer Service Sales

David Hernandez

**** ****** **. ******, ** ***** Phone: 630-***-**** ***************@*****.***

ENTRY LEVEL BIOLOGIST / BIOLOGY RELATED SALES

Dynamic, committed, and highly ethical Biologist (recent graduate) / Sales Professional, seeking to bring unique blend of

biology coursework knowledge, hands on lab work and in depth sales experience to lab related / sales related position at

company that values hard work and dedication.

Skilled at meeting sales quotas / goals in retail technology and cleaning services industries. Routinely provide excellent

customer service explaining features and benefits to customers and answering their questions.

Possess an inherent ability to excel at conceptual and logistical challenges; expert in analyzing data and resolving

problems. Highly motivated, fast learning, goal oriented professional; strong aptitude to acquire new skills and

technologies while adjusting to new environments.

Bilingual with excellent interpersonal and written and oral communication skills in English and Spanish; able to succeed

in challenging, deadline driven environments. Able to work independently and as part of a team.

AREAS OF TRAINING / EXPERTISE

Biology & Natural Sciences Lab Skills & Processes Fluent: English / Spanish

Research & Analysis Business Sales Math / Science Background

Customer Service Problem Solving Strong Work Ethic

Detail oriented Goal Oriented Conflict Resolution

EDUCATIO N & TRAINING

Bachelor of Arts in Biology, Minor in Psychology, Aurora University, Aurora, IL, 2012

Coursework included: Science Foundations, Vertebrate Biology, Ethics in Biotechnology, Evolution, Ecology, Genetics,

Botany, Biology of Cells, Chemistry, Statistics, Research Writing, and Natural Sciences

Certificates: National Institutes of Health (NIH), 2011; certified to work with people and animals

Computer Skills: Microsoft Office

BIOLOGY PROJECTS & PRESENTATIONS

Comparison Study

April 2011

As a group project, completed a comparison study of CO2 emissions released by standard gas passenger, hybrid and

electric vehicles.

Controlled Experiment

Dec. 2011

Conducted experiment on and wrote follow up report on exposure of Melatonin on Rosy Red Minnows (Pimephales

promelas) with positive effects on death rate and sleep rate showing the importance of sleep.

Familiar with the following laboratory equipment & procedures:

Autoclave, Light Microscope, Hood, Digital Scale, Aseptic Technique, Media Preparation and Plating, Blood Count, Gram

Staining, Centrifugation, Basic Isolation Techniques of Microorganisms (including streak plating, swab plating, inoculation),

Hot Water Bath, pH Meter, Analytical Balance, Slide Preparation (including wet mount, smear making, and staining), Bunsen

Burner, Hot Plates, Magnetic Stirrers, Pipettes, Burets, Viable Counting (including plate counts and making serial dilutions),

Sterilization, Wash and Clean Glassware, Incubators, Thermometers

WORK EXPERIENCE

MAGIC HANDS CLEANING SERVICES, AURORA, IL

2007

PRESENT

Sales Manager (part time)

Responsible for handling routine business operations duties as well as generating new business / sales for the store. Provide

excellent customer service in English and Spanish to new and existing customers to secure repeat business, referrals, and

customer loyalty.

RadioShack, Aurora, IL

2007 Present

Sales Associate (part time)

Serve and sell varied set of technology products and services to customers. Use customer service skills to explain products

to guests and answer their questions in a friendly, polite manner. Received “Molon Labe” Award for monthly, top ten sales

associate in the district.

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