Management Customer

Harmony Worrall

**** ***** ** ** #*** - Rice, MN 56367

**************@*****.*** - 715-***-****

Work Experience

Shareowners Account Rep

Wells Fargo Shareowner Services, - Mendota Heights, MN

November 2010 to Present

Responding to phone inquiries

Providing assistance to shareholder in a timely, efficient, and professional manner

Inquiries received pertain to transfer requirements, dividend payments, reinvestments, lost securities,

address changes, account consolidation, account information, on-line access inquiries and information

to complete various account transactions

Strive to meet individual and team productivity and quality goals and objectives. Proficient problem

solving skills

Back up for IPS updating ACH and dividend reinvestment options

Phone Banker

Wells Fargo Bank - Shoreview, MN

October 2006 to September 2010

Answer inbound calls daily assisting customer with their financial needs

• Strive to reach daily call time goals by using time management skills to decrease wait times

• Strive to reach daily referral goals by assisting customer with their financial needs

• Employee of the month April 2008.

• Received recognition awards for customer satisfaction.

• Coach new hires.

Education

Bachelor of Business Administration in Management

American InterContinental University - Hoffman Estates, IL

April 2006

Additional Information

Working with multiple computer programs

Multi phone line system

Microsoft Office

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