Customer Service Sales

J U N E ADA MS

**** ********* *****, * ******* City, TX 77459

832-***-**** • j ***.*********@*****.***

EXPER I E NCE D CUSTO M ER SUPPORT SPEC IAL IST

Specializing in Customer and Enterprise Level Support / Corporate Staff

T rainer / Administrative Services

A resilient and dedicated A dministrator with extensive experience delivering first

class customer service, issue resolution and sales support to individual and corporate

clients representing a multi tude of industries. Recognized mentor and t rainer with a

solid t rack record for coaching high producers and top performing teams.

K NOWLEDGE, SKILLS & ABI L I T I ES

• Client Relationship Management • I ncreasing Client Loyalty • MS

O ffice Suite

• Strong In terpersonal Skills • Order Processing • Account

Research /Sales Support

• B uilding Customer Trust • Project & Time Management • T raining &

Documentation

• Quality Assurance • Supportive Team Player • Flexible & Adaptable

Summary of Qualifications

• Expert in Client Relationship Management – H ighly effective at managing

t he most challenging individual and corporate account customers. Able to

t ransform a client’s disappointment into a positive experience, deepen

relationships and increase client loyalty and account retention.

• Strong Sales Background – A consistent top producer with multiple

d istinguishing honors and awards for exceeding goals and driving higher

revenue results.

• Supportive Team Member: E njoy collaborating with colleagues, and

customers, as well as completing tasks independently. Eager to motivate, inspire

and teach others.

• Exemplary Oral and Written Communication Skills - 15+ Years’ experience

responsively serving internal/external customers; highly adept at t ranslating

technical instructions and delivering intended results.

R esume of June Adams, Page Two

PROFESSIONAL EXPER I E NCE

SPHER IO N, H O USTON, TX 2010 – PRESENT

Perform administrative and sales support services for a myriad of assignments to

leading companies, including: Nexen Petroleum USA, Inc, Mer r ill Lynch and Trend

M aker Homes.

• Assignments often required front-line support where the utilization of strong

communications and customer service skills were critical.

• As a Sales Assistant, assumed the role of Sales Manager during their absence,

p rovided information regarding the community to potential homebuyers and

facilitated tours of homes and the community, provided comprehensive

responses to inquiries and demonstrated confident and strong leadership.

A T&T, HO USTON, TX - J U N 1982 – 2009

Background represents a progressive career with broad experience and

expertise providing exceptional customer service and technical support.

C ustomer Service / T rainer

2009 – 2009

Facilitated formal and informal high impact t rainings on customer support to help

i nternal staff improve customer satisfaction, resolve customer issues faster, and

i mprove customer retention.

• Functioned as a customer advocate, resolving their issues, responding to their

questions and dispatching technical failures to technician.

• As a t rainer, focused staff mentoring and t raining on helping service reps better

recover from customer service failures, more effectively deal with difficult

customers, and consistently create memorable customer service experiences.

Outside Technician

2005 - 2009

Worked with special tools in the installation, repair, and maintenance of outside plant

facilities. Managed 10-12 projects per day, interfaced directly with residential, business

clients and engineers. Functioned in the capacity of a customer advocate, answering

questions and coordinating resources.

• Dismantled, moved and removed aerial, underground, and building wi ring,

cable, equipment and hardware.

• Maintained thorough documentation of all procedures utilized and issues

resolved.

• Measured signal strength at utili ty poles using electronic test equipment.

R esume of June Adams, Page Two

• Spliced cables using hand tools, epoxy and mechanical equipment.

• Ut ilized strong problem resolution skills to coordinate resources and address

i nstallation and maintenance challenges within an appropriate timeframe.

C ustomer Service Rep I I

2004 – 2005

M anaged a ter ri tory consisting of 13 states, provided over-the-phone technical support.

Walked through the process with customers to identify and isolate issues.

Additional T itles Held:

• Outside Technician, 1999 – 2004

• Service Representative, 1990 – 1999

• Residential Sales, 1985 – 1990

• Customer Clerk, 1982 – 1985

H IG H L IG H TED AWARDS

Received several awards for achieving top sales and customer service honors

Top Seller Award

Top Collection of the Month

Top Sales Award

EDUCAT ION & ONGOING PROFESSIONAL DEVELOPMENT

Hundreds of hours dedicated to formal and informal t raining on:

Sales, Small Electronics, Diffusing a negative situation, Time Management, Franklin

Covey, Labor Law Training

General Studies

University of Houston

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