Customer Service High School

ROBERT D. TURNER

*** *. ******** **. #***

Los Angeles, CA 90020

Cell: 213-***-****

Email: ***********@*****.***

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OBJECTIVE: To obtain a challenging position in Customer Service that will utilize my skills and experience

and which will also provide me with the opportunity for growth and advancement.

WORK HISTORY

03/2005-09/2012 Assistant Manager Los Angeles, CA

Beverly Hills Rent-A-Car

• Managed office with a staff of 7-10 employees.

• Booked car rental reservations via incoming calls.

• Audited daily business reports.

• Ensured fleet status inventory stayed accurate.

• Maintained complete responsibility for a $2.5 million fleet of high end luxury & exotic vehicles.

• Marketed to and worked closely with other local businesses (i.e. hotels, auto body shops etc.)

• Upsold clients into more lucrative rentals.

• Assisted clients with trouble shooting vehicle problems, which required arranging tow service if

necessary.

• Provided professional car and chauffer services.

• Interacted with high profile groups & individuals (ex. Business Leaders, Celebrities and Royal

Families)

11/2002-08/2004 Visitor Service Representative Los Angeles, CA

The Getty Center

• Greeted guest and assisted with general question in regards to the museum.

• Booked reservations via incoming calls in a call center environment.

• Worked at various locations on museum campus; which included the information desk, cashier

kiosk, art galleries and concert hall.

03/1999-09/2002 Customer Service Agent Los Angeles, CA

Media One

Answered phones in main call center.

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Established cable service for new clients.

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Discussed, explained and resolved billing inquiries.

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Assisted customers experiencing technical difficulties and troubleshooting all cable related

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problems.

Scheduled technicians for out-call repairs.

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EDUCATION

Gardena Senior High School Gardena, CA

High School Diploma

SKILLS

References provided upon request

Bluebird (car rental software)

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Team player

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Conflict Resolution

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Typing 30 – 40 WPM

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10 Key

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TSD (car rental software)

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Adaptability

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