Sales Management
Resume:
M ichael Costanza
********@*****.***
www.linkedin.com/in/michaelcostanza
SUM MARY
Corporate training, human resources and branch management. Dynamic, high energy, facilitation
delivery in the areas of coaching, team building and communication skills. Proficient needs based
analysis, relationship building and consultant to senior management level to determining and develop
learning plans in effort to develop strong leadership and management skills for new and existing
managers. Proficient in managing, leading and developing highly productive teams. Over 15 years of
experience in facilitating management and leadership training programs to a multi-cultural audience.
Over 7 years of bank branch manager experience in sales, human resources hiring, recruiting,
counseling and branch team building.
PROFESSIONAL EXPER I E NCE
Training and Development – Management, Leadership & Induction 05/05 – 12/12
Assistant Vice P resident
HSBC Bank, NA
Manhattan, NY
Delivery of management and leadership t raining curriculum to all lines of businesses within the
organization throughout North America. In addition, consults with senior management teams in
A lbany, Brooklyn, Los Angeles, Manhattan, Miami, San Francisco, and Syracuse to assess t raining
need gaps and assist in developing learning plans to enhance employee engagement, retention and
leadership competencies. Managed expenses appropriately; assumed lead role on Team Building,
Coaching, Communication Skills and Presentation Skills for North America as well as master t rainer.
Conducted, organized and facilitated and certified t rain-the-t rainer events on coursed owned
materials. Proficient in delivery of the following leadership courseware/training programs:
• Coaching for High Performance (Master Trainer)
• Communication Skills for Managers (Master Trainer)
• Presentation Skills (Master Trainer)
• Team Building (Master Trainer)
• Behavioral Interviewing
• Change and Transition Management
• Consulting and Negotiation Skills for Managers
• Induction for New Hires within USA
Consulted with all lines of businesses within North America on developing and implementing learning
p lans for management staff. Developed team building events for talent management teams, interns
and existing managers.
• Web-ex delivery – Proficient in virtual delivery
• Classroom Delivery – Proficient in instructor-led delivery
• Monitor and follow-up with t raining results and impact to learning and reflect updated
content. Review and update quarterly
• Weekly status reporting on t raining delivery and consulting activities with various lines of
businesses
Corporate/Regional Training
Assistant Vice P resident 8/97 – 5/05
KEYBANK, NA
Albany-Cleveland-Syracuse
Sales training; primarily in retail (community) bank. Consulted with senior management in Albany,
B urlington, Cleveland and Syracuse to further enhance district overall sales and successfully operate a
p rofitable business. Specialized in sales training, but also delivered technical system t raining
t hroughout retail bank.
Began training career in Cleveland in 1998, t ransferred to Albany in 2000, promoted to Syracuse in
2004. Excellent proven t rack record in each location.
Branch Manager 5/91 – 8/97
KEYBANK, NA
Albany, NY
Directed, managed and coached branch sales team of large retail banking centers. (50M-100M) .
Successfully developed and retained profitable customer relationships through consistent sale of
f inancial service products. Expanded market beyond individual footprint. Consistently exceeded
b ranch sales and revenue goals through robust activity to maintain regulatory compliance. Actively
participated in community events and activities through local school districts, Kiwanis and Chamber of
Commerce.
E D UCAT IO N
State University of New York
Cobleskill, NY
AAS – Associates in Applied Science – Business Administration
A FF I L IAT IO NS
Wilton Kiwanis (Member 5/97 – 12/10); (Vice President 2001, Board member 2001 - 2009)
Wilton, NY
• Increased membership 27% during vice presidency term
• Increased membership by 33% during 2008-2009
• Membership Chair 2008 – 2010
Franklin Covey Certified (2005 – Present)
Salt Lake City, UT
• FOCUS: Achieving Your Highest Priorities
• 7 Habits for Highly Effective Managers
TDF In ternational
• Understanding TDF – Certified
Achieve Global
• Entire Leadership Curriculum – Certified
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